TurboTax intentionally obfuscates the process, upcharges and upsells and every possible step, and forces its way into the tax paying process of millions of Americans every year unnecessarily. Tell your congress person loudly and often that the American consumer is being taken advantage of.

I have been using TT deluxe for like 25 years. This years interface was totally new and not all that friendly. I found myself going back to make sure I got everthing. On top of that almost every new section had another ad to upgrade to this or that. It seems like 20+ dialogs on one tax form to upgrade, until the very end and then they charged $25 to file state. I will consider a different product next year. I may still choose this but it has gotten totally away from what it used to be.

The step by step process was more cumbersome than previous years. The steps were not as clear and it took longer to input our info. The import from external financial sources (investments primarily) was very clunky. TT should recognize that downloads from firms that were used in years past should be recognized instead of creating a new download.

I've been using Turbo Tax for decades. As a professional and then personal. I am overall very happy with the program. Very easy to navigate and walks you through everything and has been very accurate. However, I am very disappointed that Intuit has gotten rid of ItsDeductible. I used this for clients and for my personal donations and the interface was extremely helpful. The fact that they just left us without any tool is unacceptable to me. I may have to find a different program to use next year if this isn't resolved as it was the biggest feature setting TurboTax apart from other programs.

At the end, you asked me to download a copy of a new adobe so i could create a PDF. Now i can not send the pdf to my printer and adobe is now asking me to start a trial then pay in 7 days,,,,why could you not leave well enough alone-and you had to advertise for adobe.....

I've been using Intuit Turbotax for over 15 years for several reasons: 1) I don't like to give my personal financial information over to strangers at a tax prep service; 2) I don't like paying someone to do my income tax return; 3) I feel confident in using Turbotax and like the step-by-step guidance provided in each and every area of the tax return.

I love TT and have been. using it for several years. It seems like this year you were pushing a LOT of different options and add-ons, like doing it online rather than desktop, getting live help, etc. You have to realize that that just overly complicates an already complicated process. The screens, especially the opening screen, look much "busier" than they need to be. Make the options very simple and straightforward. Also realize that a lot of your users are seniors who like to stick to what they already know. For them you should make what they already know EASIER to use. One other thing... as I was transmitting, the program crashed. It just kept spinning on "transmitting," and I was kinda freaking out. Wasn't very easy to locate a support person quickly. Make that phone number EASY TO FIND for emergencies. Turned out that it wasn't really a big deal, but for a little while I was really worried about what was happening. Daniel was very helpful. Might help to put up a list of common situations, like what to do if the program stops responding while transmitting.

I have used TurboTax for years and like it. My only complaint is that it constantly tries to recommend getting the state tax option too, when there are no state taxes for Florida (my state). I feel like that is a bit of a scam because it should know that there are no state taxes for Florida so it should not continuously ask me to buy an unnecessary add on product.

The changes made this year in how the donation section interacted sucked. Whoever decide the create some partial list based on keywords for items should be reexamined. Too the programmers, QA, and product testers of that section should be demoted. Compared to the products you have produced for the past decade this was by far the worst when it came to that section. Other than that the product functioned as expected and even performed better than expected in a few areas.

I made the mistake of entering charitable contributions twice. Once as a deduction from my RMD and then again as an itemized deduction. This had no impact on my federal return but did carry through to my state return. It was only I filed my return did I think through the consequences of how that could be an error. I submitted an amended return. Perhaps an "error check" would have caught this for me prior to filing.