The tax experts were very helpful although I had one of the questions that did not fully explain what it meant and the experts could not find the problem. I was able to answer the question differently and the income went into pensions instead of other income. Problem solved! Thanks for the help from your team!

The software is accurate and ultimately gets the job done, but the experience is frustrating and unnecessarily manipulative. TurboTax repeatedly tried to push me between online and desktop versions, surfaced fees very late in the process, and attempted to upsell Audit Defense even though I had already paid for it. The constant upsells and confusing pricing screens make the process feel intentionally deceptive rather than transparent.

It takes me 2 days to get turbo tax loaded and operating on a computer. It takes me 5 to 8 hours to do my taxes using it. It's insistence on using some windows OS I do not have in my house, nor will I buy makes the product almost worthless IMHO. Surely your intent forcing users to use "latest supported versions of windows" isn't to drive users away, or is it? I'm tired of the headaches, so this is likely the last time I will ever use a turbo tax product, unless by some miracle you all actually start listening to your customers, and stop blocking your software from running on all of our computers. I used turbo tax for more than 10 years on win7, which to this day still works perfectly. But now it seems like every year i need to upgrade again, just to use this. No Thanks.

The product produces good results if you have patience. Unfortunately, the product has become increasingly cumbersome in ways that are not related to changes in the tax code. Printing schedules and sub-schedules for review and files is not a particularly straightforward process. The repeated offers of tax advice for an additional fee becomes annoying. Still, with patience you can get to final filing and a very good checklist of required steps. The electronic filing process works well.

Frustrating that I was not able to opt out of e-file for a state return this year because last year I had e-filed a return for my daughter. There was no way around this other than the inconvenience of calling Turbo Tax customer services and having to go through an ordeal to mail my state return. FIX THIS.

I have been using Turbo Tax for years (maybe 15 years?) to file my taxes. My tax reality is not complicated so I feel that I'm pretty much in compliance with federal taxation rules. Each year I attempt to file my taxes as soon as I receive necessary tax documents that are made available by authorities in Jan and sometimes as late as Feb.What I really like about Turbo Tax is tha I'm able to track my tax realities over the years. I have been a little frustrated combining Turbo Tax accounts when I failed to remember my user ID and password.

Guidance in some areas is poor/non-existent - not nearly what it used to be. Help is very limited (only available for additional fees!). In a couple of instances, unrelated pop-up windows appear that have absolutely nothing to do with the current area/topic ("name your Canadian retirement account" in the middle of social security forms! I have NOTHING and never did have anything to do with Canada.) It seems Turbo Tax is ONLY about the money - taking your money under the pretext of "helping" you. These practices just seem to question reliability/dependability. After years of using Turbo Tax, simply wondering if this is the way to continue! So tired of buy this, buy that etc. etc. Seem to be less impressed with Turbo Tax every year.

I've been using Turbo Tax for probably close to 30 years now and I have always found it relatively easy to use and accurate when it comes to filing a return. I like the options to skip sections if you know those areas don't apply to use and the ability to load in a previous year helps especially when you know that from one year to the next there is nothing that has changed so bouncing the current year vs the previous year is a huge benefit.

Had a problem with the Importing Process from Morgan Stanley E-Trade Accounts. Had to call Customer service. Also when the review process was done it said that I had 36 errors. This was due to the importing of incomplete sale dates on certain Wash sales for stocks. never had that problem before in my 20 plus years of using Turbo Tax. Other than that it worked fine as usual.

Initially the program froze after inputting Wages and Income. I had to force quit the program, lost all my data to that point and start over inputting data starting with Personal Information. After that, I saved after every section. The section in Wages and Income went to Canadian for some reason but I was able to navigate around it. Other than that crash and data dump, the program was easy to navigate, as in past years. User Advice: save data every few minutes.