We used the desktop version this year and it behaved very differently to the web or app versions. Particularly when trying to import documents. I even worked through both versions and got different numbers. I already hated intuit for the corrosive effect they as a corporation has had on our country, adding user difficulty and unreliable results frosts the poo pancake.

Overall, your product is very good. For many years, my only challenge has been handling 'parsonage allowance' for members of the clergy. This time again, I had to pay and call your tax advisor. It always proves to be an exercise in hunting for the forms which is discretely hidden with coded language. Maybe you folks can clear that up for next year. Otherwise, thank you.

Great software, I've been using it for years. My only gripe is confusing implementation IRC125 and 414(H) for NY State return and it happens almost every year- sometimes it makes you charged twice and sometimes not at all causing big mistakes. Please include couple more qualifying questions and make correspondingly right calculations as differences can be considerable!

Been using it for many years. It is easy to navigate and has the help that you need. I would recommend making it a little easier to figure out where to enter Qualified Charitable Distributions (QCD). Maybe title them QCDs instead of just contributions to churches etc.

There is a glitch in the Turbotax Illinois state software. When I attempted to transmit my completed federal and Illinois returns, the software kept requiring me to go back to IL Form EITC to claim an Illinois earned income tax credit, even though I did not qualify for it. I found this common complaint in the Turbotax Community blog. Eventually, I called Turbotax support, and Diane there assisted me in working around the glitch, advising me to check off the EITC claim form, but keeping the rest of the form blank. I was then able to file my taxes.

software was decently easy to use but crashed multiple times. After the first crash, I was annoyed to find my previous entries weren't save. Who doesn't implement autosave in 2026? At least on the next crash, I had been hitting Save like it was 1999 and I was writing a term paper.

It is much harder to use than in the past. I use the forms mostly and fill them in myself, and there is no way to open an new blank copy of a form once one has been opened and filled out. I had to go to the easy method to be able to make a duplicate form. Also once a form is completed and reviewed it should be marked as checked instead of leaving it as update.review.

TurboTax is not allowing me to file my state taxes by mail. It seems to be intentionally forcing me to efile so I will have to pay the fee for efiling. I have been using TurboTax for decades (originally using Parsons tax software). Based on its operation this year, I think it is time to make a change.

The download for tax forms is problematic. I've decided I will hand enter all data. Entering data from mutual fund cos is not intuitive. I should be able to enter all dividends, interest, capital gains from one account withou going to threer diffreent screens. Also, it would be nice to bre able to r4eference the account the numbers are for rather than having to look at reports and match them up.

I have been a loyal Turbo Tax client for over 20 years, subscribing and paying every year. Your tool CLEARLY says "E-FILE FOR FREE". This year I notice that in addition to the fees for purchasing the tool I now have to pay an additional $40 to e-file because I get a refund. That is the definition of a misrepresentation. I wil be looking for tax tools elsewhere next year.