3 major complaints: 1. Slow rollout of full functionality. My Macintosh desktop version even had an update today, March 19. I was unable to use Turbotax to calculate my Jan15 estimated tax payment. 2. Minimal/nonexistent error messaging. As an example, I was unable to enter data on Form 5805. It would have been helpful to get a message such as "this entry is computed from Smart Worksheet xxx" or "this form is not required" or "override is not possible" etc. 3. Paying $25 for each state return is expensive for our household of 3 tax filers.

The product is great, but the initial download did not work and after several tries tech support could not fix the issue, so I had to purchase a second time. You also would not accept any of my credit cards, so I had to spend $ 140 to get my electronic refund. Why??

Purchased the desktop version but tried the "upgrade" online offer. BIG MISTAKE! After 2 hours online, I was still not ready to file, so I decided to quit and go back to the desktop version. So many issues online, from importing last year's info to updating the forms and importing for financial institutions. Stop changing what works and focus on getting it right the first time.

Sold me air ware in late December. Had to wait over a month for updates to enter our pension and 401 withdrawal income. Even then entry was difficult (versus prior years) and entry did was not able to distinguish between pension income and 401 k in basis.

I have been using Turbo Tax for years. The Step by Step process is so easy to use and I have never had any problems with Any of my returns. They have all been accurate as I have never been audited or questioned. I have never had a reason to want to try any other Tax Prep Program.

I did not use live expert, but I did have an issue when I needed to pay for filing my state taxes it wouldn't accept my credit card if it expired past August, thankfully I had another card that expired in July, but anything past August the system would not accept, that is a definite flaw, but as far as the tax program I am a fan, I have been using it for over 25 years.

I've used Turbo Tax for well over 20 years and this year was awful. First, too many superfluous questions and comments regarding upselling me. Second, I was asked questions regarding my 1099's that I could not answer (and had never been asked in years past) was not on the 1099 itself. Third, during the review part of my return, I kept having to fill out missing information and did --- I CORRECTED ABOUT 5 TIMES. It would not e-file my return. I had to go back and reenter stuff that was already there before my taxes could be e-filed.

Unable to file the returns via email since Turbo Tax indicates the 8911 form needs to be filled out when no credit is claimed. So after bring charged for State filing of $25, I am instructed to file by mail. Please reverse the charge for the state filing!

Uncertainty at this point Because I had a bad experience with the online version (Disingenuous a ripoff) which allowed me to prepare one return only, therefore as per the suggestions of representative at Turbo/tax, I had to buy another version which is this, and at this juncture i haven't had the opportunity to see if it allows me to prepare additional returns.

I have used TurboTax for many years. The last few years I have done standard deduction. Each year you make it more complicated. Please fix this. Please quit trying to sell me thing and stop doing it after I say no. I'm this continues I am going to pay someone else to do my taxes.