I have used Turbotax for over 20 years. This year has been a struggle as 2 topics (529 expenses and retirement distributions) that have worked flawlessly in the past suddenly had issues this year. This caused weeks in delay in filing taxes waiting for a software update for the 529 expenses (why was the interface changed?) and the retirement distributions error caused my e-file to be rejected. Hopefully, today's software update fixed the issue, but it is quite jarring to get a rejection notification and vague understanding of why and no obvious solution presented. Beyond frustrating.

It was different than last year. I liked that last year I was able to use the intuit cost for donations, but was not able to download banking information. This year, I was able to download some banking, but they didn't have the intuit cost for donations. I do not like that you have pay to upload/submit your state returns. If you pay that much for the software all submissions should be free. Also, when you had the disk, you were allowed to put it on 5 machines. With the download, you can't.

i started with the online version of turbo tax after receiving several emails about the product. for my needs i felt that the online version was extremely glitchy and frustrating to navigate through. its the first time i was frustrated with a turbo tax product.

Our return is simple. I import all important items. I know we will use the Standard Deduction so, unless I missed it, I would like to see a Check Box at the Beginning of Deductions, to allow me to skip all the itemized sections and go straight to the Std. Ded. without attemping to asseble all the data needed to see if I could itemize. I know that we won't come close, so let me by-pass it. Makes sense to me, but I'm not an accountant. Thanks for listening.

I've used and promoted Turbotax for many years. This is the first time I've been disappointed with it. I spent several hours trying to import my investment information from Schwab and actually contemplated buying another tax software to resolve the issue. I finally found a suggestion on the blog and tried using Edge instead of Chrome as my default browser. Worked the first time. Lack of communication is a poor trait. I hope it does not reoccur.

It was OK. I've used the software for many years and it's fine. This year I experienced some strange glitches, like the program shutting down suddenly (PC) and a few windows suddenly showing up with incredible magnification levels. Not show-stopping problems, but annoying.

My difficulties with this years TurboTax is that it requires my to enter different values into Box 16 on the 1099-R forms related to IRA distributions. As a result, the TurboTax 1099-R's do not match the Box 16 values on the 1099-R's provided by my financial institutions too me and the IRS. I paid $5 for Live Tax Advise. I spoke most with Jeanna, and she was very helpful, and recommended that I enter values into those Box 16 entries even though it will men those 1099-R forms will not be identical to those sent to the IRS.

After initial launch, importing the previous year's data and saving, the app apparently didn't actually save the data, and I had to redo it. At the end during filing, the audit defense choice is confusing, and even though I didn't select it, the app required me to enter address information specifically for audit defense.

The product is great. However, when i tried to use my credit card to pay for my state (OH) return filing, it wouldn't advance beyond my name /address screen. Thus, I was forced to pay the $40 fee from my federal return, which is crazy. Please explain. I've got 2 other returns to file in my family soon.

There are some things that aren't explained very well. I had to go to AI for answers. Other than that it's great. It finds last year's info. and inserts it. It reviews and asks for added information. (this is where I wasn't sure at first what to fill in). It shows what we put in last year so it's hard to miss anything. It does all the math so I don't have to. I've used TurboTax for years and really appreciate it knowing what forms I need to fill out.