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Customer reviews for TurboTax Deluxe 2025 Physical Package, Federal and State Returns + Federal E-file with $10 in-product credit (Win 11, Mac 14) for
TurboTax Deluxe 2025 Physical Package, Federal and State Returns + Federal E-file with $10 in-product credit (Win 11, Mac 14)

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Showing 1,541-1,550 of 9,813 reviews
Mar 12, 2026
alyee5
2 out of 5 stars review

Turbotax quality issues in 2025

I have used Turbotax for over 20 years. This year has been a struggle as 2 topics (529 expenses and retirement distributions) that have worked flawlessly in the past suddenly had issues this year. This caused weeks in delay in filing taxes waiting for a software update for the 529 expenses (why was the interface changed?) and the retirement distributions error caused my e-file to be rejected. Hopefully, today's software update fixed the issue, but it is quite jarring to get a rejection notification and vague understanding of why and no obvious solution presented. Beyond frustrating.

Review from turbotax.intuit.com
Helpful?6U9YIUBFU7XF18262723111
Feb 27, 2026
Jrseygirl
4 out of 5 stars review

Different from last year

It was different than last year. I liked that last year I was able to use the intuit cost for donations, but was not able to download banking information. This year, I was able to download some banking, but they didn't have the intuit cost for donations. I do not like that you have pay to upload/submit your state returns. If you pay that much for the software all submissions should be free. Also, when you had the disk, you were allowed to put it on 5 machines. With the download, you can't.

Review from turbotax.intuit.com
Helpful?6U9YIUBFU7XF18262723111
reply from TurboTax Care Team

Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.

Mar 18, 2026
bigrednc
5 out of 5 stars review

turbo tax desktop is the way to go!

i started with the online version of turbo tax after receiving several emails about the product. for my needs i felt that the online version was extremely glitchy and frustrating to navigate through. its the first time i was frustrated with a turbo tax product.

Review from turbotax.intuit.com
Helpful?6U9YIUBFU7XF18262723111
reply from TurboTax Care Team

We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.

Feb 28, 2026
Brio 81
5 out of 5 stars review

Turbo Tax Works For Me

Our return is simple. I import all important items. I know we will use the Standard Deduction so, unless I missed it, I would like to see a Check Box at the Beginning of Deductions, to allow me to skip all the itemized sections and go straight to the Std. Ded. without attemping to asseble all the data needed to see if I could itemize. I know that we won't come close, so let me by-pass it. Makes sense to me, but I'm not an accountant. Thanks for listening.

Review from turbotax.intuit.com
Helpful?6U9YIUBFU7XF18262723111
reply from TurboTax Care Team

Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.

Mar 12, 2026
EH filer
2 out of 5 stars review

First time with an issue

I've used and promoted Turbotax for many years. This is the first time I've been disappointed with it. I spent several hours trying to import my investment information from Schwab and actually contemplated buying another tax software to resolve the issue. I finally found a suggestion on the blog and tried using Edge instead of Chrome as my default browser. Worked the first time. Lack of communication is a poor trait. I hope it does not reoccur.

Review from turbotax.intuit.com
Helpful?6U9YIUBFU7XF18262723111
Mar 18, 2026
TPSBethel66
3 out of 5 stars review

Software Glitches

It was OK. I've used the software for many years and it's fine. This year I experienced some strange glitches, like the program shutting down suddenly (PC) and a few windows suddenly showing up with incredible magnification levels. Not show-stopping problems, but annoying.

Review from turbotax.intuit.com
Helpful?6U9YIUBFU7XF18262723111
Mar 14, 2026
KWAK1
4 out of 5 stars review

Great, but a small issue

My difficulties with this years TurboTax is that it requires my to enter different values into Box 16 on the 1099-R forms related to IRA distributions. As a result, the TurboTax 1099-R's do not match the Box 16 values on the 1099-R's provided by my financial institutions too me and the IRS. I paid $5 for Live Tax Advise. I spoke most with Jeanna, and she was very helpful, and recommended that I enter values into those Box 16 entries even though it will men those 1099-R forms will not be identical to those sent to the IRS.

Review from turbotax.intuit.com
Helpful?6U9YIUBFU7XF18262723111
reply from TurboTax Care Team

Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .

Mar 15, 2026
strat1987
4 out of 5 stars review

Good app

After initial launch, importing the previous year's data and saving, the app apparently didn't actually save the data, and I had to redo it. At the end during filing, the audit defense choice is confusing, and even though I didn't select it, the app required me to enter address information specifically for audit defense.

Review from turbotax.intuit.com
Helpful?6U9YIUBFU7XF18262723111
reply from TurboTax Care Team

We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.

Mar 7, 2026
Anonymous
5 out of 5 stars review

Turbo Tax filing problem.

The product is great. However, when i tried to use my credit card to pay for my state (OH) return filing, it wouldn't advance beyond my name /address screen. Thus, I was forced to pay the $40 fee from my federal return, which is crazy. Please explain. I've got 2 other returns to file in my family soon.

Review from turbotax.intuit.com
Helpful?6U9YIUBFU7XF18262723111
reply from TurboTax Care Team

Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .

Feb 25, 2026
MGFowler
4 out of 5 stars review

Turbo Tax Does the Job for Us Again

There are some things that aren't explained very well. I had to go to AI for answers. Other than that it's great. It finds last year's info. and inserts it. It reviews and asks for added information. (this is where I wasn't sure at first what to fill in). It shows what we put in last year so it's hard to miss anything. It does all the math so I don't have to. I've used TurboTax for years and really appreciate it knowing what forms I need to fill out.

Review from turbotax.intuit.com
Helpful?6U9YIUBFU7XF18262723111
reply from TurboTax Care Team

Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.