It is getting better, although some questions and directions could be more clear, especially in the Pennsylvania section. Also, it kept prompting me to add a $45 Audit Defense even though I had already registered and received Audit Defense (with receipt).

MA tax filing continually kicking out an error and refusing to file the form, tho it is correct. The error occurs as a final step, after you have paid to file electronically, and you can only file manually. Searching for help finds the same error with pension payments occurring for many years

I've been using turbo since 1998, for a person who is afraid of doing your own taxes this product is for you.It saves everything from year to year which makes it easy to do each year by pulling up what you need the next year. If I can do this, then anyone can do it

The section that asks about entering Block 16 (State Distribution) from my 1099R must be explained in more detail in the program. I don't have a block 16 on my 1099R, so I didn't know what to enter. I had to search online to determine to enter my block 2A figure (taxable income).

My Federal return was rejected because the ID pin was incorrect. TurboTax imported last year's pin and so that is why the return was rejected. Last year's pin should not be imported, and a reminder to get the 2025 (new) pin should be given. When I obtained the new pin, I was only able to type in the first 5 digits, even though the pin is 6 digits. This is WRONG!! FIX IT,

I am experienced with the TurboTax software, now that I have completed year 5 of my tax returns, but I only wish you would have given me a heads up, either during the introduction or while I was completing my deductions, that my Senior write-off would be included at the end. When I printed out my tax form, I saw that the deduction was on a SR-1044 form.

The desk top version did not have the save a& exit button I have come to expect from the on-line version. I spent 4 hours working on my taxes and somehow accidently closed with out saving when I tried to search for a specific form in the software. To be sure, user error. Also to be sure, poor software design.

1. Entering the same data e.g. driver's license or bank account information multiple times twice is cumbersome. 2. Getting charged to process a refund by a third-party rather than having the government deposit it directly into my account (since the account data is on my tax forms) seems like a money grab. Last year it cost me nothing to get my money back. 3. During the first transmission, the software locked up - customer service was very helpful, but had 30 minutes on hold to learn that I should force quit and restart my computer.

Product generally works well. The amount of upselling in the app is ridiculous however. I'm not paying $60 for tax advice the app should provide and I don't want to be bombarded with upgrade or add-on prompts either. It makes for a very bad user experience. Also, I've had issues the last 2 years where if you answer a question a certain way and go back and change it, the wizard won't update all necessary fields. I had to go into the form to correct it.

I have always considered TurboTax to be an industry benchmark for usability. However, it now sometimes generates confusing messages that I have reached out to AI apps to investigate what it means and how to respond. TurboTax needs to get back to its user-friendly UIs, especially with state returns. Also I don't appreciate the multiple screens of sales pitches for add-ons.