We have used TurboTax for years and have been satisfied. However, this year the quality and accuracy of the service was terrible. There were many mistakes, missing features (like the ItsDeductable service), and there were many unexpected fees - in particular, after being told that e-file was free, it then said to pay $40 to e-file for a processing fee. Not only that, but we already paid for the software beforehand. We were very disappointed, to say the least, and won't be returning to use TurboTax for any future year.

It's Deductible has been removed, so Intuit is forcing you to go to a third party website to manage this information now. Some guidance seems very vague now... requires use of Google to clarify what I should do. More banners/popups than necessary trying to get you to purchase additional services or change from desktop to online version.

I was not as pleased with TurboTax as normally I expected this year. I am a CPA and normally have no issues with the software. This year required answers on lines that did not require answers. I actually prepared the return twice to attempt to bypass some of the requirements. The program generated a penalty for something we had no control over. I generated the return without the K-1 (results, IRS owed us,1,250) and then with the K-1 (we owed the IRS 9, 676 with the interest). I only received the K-1 on 3/20/2026) Your calculation for the nonpayment of Interest seems.

If filing taxes could be pleasurable, then TurboTax makes it as close as possible... One thing though... I was confused in the beginning... I did NOT realize there are at least two ways to begin: apparently there is an On-Line Version... that was NOT what I intended doing... but a support person helped get me back to the version on MY computer... But all's well that ends well... Thanks, Mike

REALLY TOUGH TO USE TT THIS YEAR!!!!! I HAVE USED WINCE 1994 AND YOU PLACED SOME HURDLES FOR ME TO JUMP OVER.... THIS YEAR. KAT MY AGE THAT WAS TOUGH!!!!!

Found a few issues that I had to google. Not sure if the additional deduction for being a senior was actually accounted for even though asked the question on google said it was.

It was a very bad experience with filing my second state tax. I had trouble downloading the second state tax, and then I was unable to pay to file the second state income tax online.

Turbo Tax isn't as good as it used to be. It's more cumbersome and less flexible. The override feature does not work. Sometimes, the information that is automatically calculated and entered on tax forms is inaccurate and cannot be overridden.

My tax return was delayed by Illinois and recalculated to a lower amount because of an improper calculation by your software. I have been a user for many years and now I am concerned that I cannot trust the accuracy of your product.

California state taxes require too much manual entry when the same information is on last year's tax return. Not sure why TT doesn't carry over the state data and require such a manual review and manual entry of data.