I have used Turbo Tax for many years and I found it very difficult to enter data and review that data this year. I got into some kind of loop 2 different times and could not move forward. Ai did not help and I had to call a live expert. Both live experts were helpful and considerate.

I have used TurboTax for the last three years on the same computer with no problems. This year the program could not find the files from last year so it could not in import info from last year AND I was not able to compare this years input with last years as I worked. Other than that I use TurboTax because it's the best tax program available. THANK YOU!!!

It is too difficult to go thru the filing steps. They repeat themselves, like the state drivers license number. And the state PIN shows once and we are not tld to write it down, Not sure where it resides to go back to get it. It was not clear that the fee to take the cost our of the federal refund was much higher than paying by credit card. The uploading of docs needs a better interface. When I click on that step ther e shold be a checklist of what I can download so when I go back a month or so later I can pick another one that is available. Too hard to go back later and figure out how dowload a W2 or 1099.

TurboTax is straightforward to use. I did not have to use an expert for help. There is a problem with the K-1 form entry section. I was unable to enter all the countries on the K-1 form that I paid taxes to. I could not figure out how to enter the other five countries listed, and the last country listed was "Other countries." That category had the largest amount of revenue and taxes, but there was no choice in the list of countries for that category name. The reason my Trust controller did that is there were 18 countries that just had small amouts of revenue and taxes, some less than a dollar, so they combined them all together.

Two areas of the process are frustrating due to lack of guidance. First, the initial phase of downloading the program and selecting last year's file to transfer data into current year. It repeatedly would not transfer from last year's file. When I restarted program (within minutes) it worked. Secondly, at the end of the program I want to PRINT the documents for review before I put in all the info to e-file. That is not readily available. I clicked on a link that took me out of TurboTax program to a website that was not helpful. Please make the PRINT option available sooner in the process, for instance during the REVIEW tab.

A very good product; it handles the tax code's complexity very well. It flagged as an error a zero value in Sch. C, Line 27a, and it would not let me e-file the tax returns. A TurboTax representative helped to resolve the problem, although I had to ask an AI agent to find the TurboTax help telephone number.

49 errors to fix due to improperly ingested financial statements Carryover information from the previous year created problems Forced me to upgrade to Windows 11 for no reason Repeated attempts to force me to file state taxes which do not apply in my state

Turbo Tax sucks. I authorized a ~$6K payment, then the software would not file, instead demanding that I print and file, then write a check -- after I authorized. If I pay twice, you guys are in for a PR embarrassment beyond your wildest nightmares. You are a disgrace. Rep S. helped me understand the issue that your braindead software could not. Kudos to her.

This year when I downloaded my Turbo Tax 2025, I was given the option to do the online version which would have saved my $20 state filing fee. I was never comfortable with the layout of the online version and then when I was ready to file, the online version had all of my banking info but didn't have the info, AGI, etc., I needed to file my 2025 taxes. I had to go back and download my 2024 return and transfer everything I had done online to the downloaded version. Filing my taxes with Turbo Tax this year was not a positive experience!

Pre-purchased the deluxe edition and still seem to get hit with fees at the end. Also spent two hours getting a virtual machine up and running so I could use the desktop software I purchased. why I can't use the license in the browser or why "Windows 11 Required" isn't anywhere on the package beats me.