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Customer reviews for Shark CryoGlow Under-Eye Cooling + LED Anti-Aging & Skin Clearing Face Mask for
Shark CryoGlow Under-Eye Cooling + LED Anti-Aging & Skin Clearing Face Mask
4.5 out of 5 stars
stars
226 ratings214 reviews
  1. 5 stars74% (167)
  2. 4 stars12% (28)
  3. 3 stars6% (14)
  4. 2 stars5% (11)
  5. 1 star3% (6)

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Showing 51-60 of 214 reviews
Oct 9, 2025
Reviewer name: Loouu
5 out of 5 stars
5 out of 5 stars review

Worthwhile investment!

I’ve been using this mask every day for about 3.5 months. I use a combination of the anti-aging and the acne settings each day. I have noticed a huge improvement in my skin! Pimples will be gone within a day and my skin is firmer. I had an old “divot” if you will, on my face from an old acne scar and it has been significantly reduced. I recommend this mask to everyone!

Review from sharkninja.com
Helpful?0RVG4M1Q7LA618238411755
Jan 10, 2026
Reviewer name: Elliot
4 out of 5 stars
4 out of 5 stars review

Does not come with the charging stand

Love the mask, but I wish it came with the charging stand that is shown in the second pic. Info states it only comes with the USB plug in. The stand is so handy for charging. I'd like to order for my daughter, but looking for one that includes the charging stand.

Helpful?0RVG4M1Q7LA618238411755
Oct 5, 2025
Reviewer name: Xrebne
2 out of 5 stars
2 out of 5 stars review

What about our jawline and underneath our jaw?

It does not get under the Jaw or the jawline like I wanted. And what about our neck area? It would be wonderful if they would design a mask that targeted the lower face.

Review from sharkninja.com
Helpful?0RVG4M1Q7LA618238411755
reply from SharkNinja

Hi there, Thank you so much for your feedback. We really appreciate you taking the time to share your experience with the Cryo Glow Mask. We're sorry to hear it didn’t meet your expectations when it comes to targeting the jawline and neck area. That’s incredibly helpful insight, and we understand how important those areas are in a skincare routine. Your suggestion for a mask that better addresses the lower face and neck is a great one, and we’ve shared it with our product development team. We’re always looking for ways to improve and innovate based on real user experiences like yours. Thanks again for your honesty and for being part of the Shark Beauty community. If you have any other thoughts or ideas, we’d love to hear them! Warmly, Shark Beauty US

Jun 2, 2026
Reviewer name: Hwee
3 out of 5 stars
3 out of 5 stars review

Loved this at first. My biggest issue is it turning off when I'm not even moving.

Review from sharkninja.com
Helpful?0RVG4M1Q7LA618238411755
reply from SharkNinja

Hi there, Thank you for taking the time to leave a review. It’s great to hear you loved the product at first, though it’s certainly frustrating when it starts turning off unexpectedly, especially when it isn’t being moved. That’s not the experience we want for you, and your feedback will be shared with our internal teams. In the meantime, we recommend referring to our self-help guide below for troubleshooting steps related to the mask turning off during use: https://support.sharkninja.com/article/FW300-Series-Shark-CryoGlow-LED-Face-Mask-Troubleshooting-Guide If the issue continues after trying those suggestions, please follow the instructions at the end of the guide to connect with our support team for further assistance. Kind regards, Shark Beauty

May 15, 2026
Reviewer name: Alicia
5 out of 5 stars
5 out of 5 stars review

Great face mask. I have noticed smoother skin on my face within a week of using the mask.

Helpful?0RVG4M1Q7LA618238411755
Apr 29, 2026
Reviewer name: Bohochick
5 out of 5 stars
5 out of 5 stars review

Great features

So far so good. Love just laying down and relaxing when using my mask.

Review from sharkninja.com
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Jan 15, 2026
Reviewer name: MARY
5 out of 5 stars
5 out of 5 stars review

The Best

Pricey but has improved my skin. I havent had a break out and if I get a pimple it disappears right away! Worth every penny!

Helpful?0RVG4M1Q7LA618238411755
Mar 3, 2025
Reviewer name: claukamaya_4827
5 out of 5 stars
5 out of 5 stars review

Impressive

[This review was collected as part of a promotion.] I am impressed with the product. The packaging is pretty good, the face mask is pretty amazing, but the instructions.. wow. This is the first time that I really read all the manual, there are a ton things to learn before using to prevent all kind of injuries, but that is good because the face mask is not a toy and you have to follow all the steps to use it in the right and safe way. The material is good, it fits pretty well, and is confortable. I am midway in the process and I know that consistency is the key. 8 weeks of daily use to see clear results. I will update. So far I enjoy the features.

Review from sharkninja.com
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Feb 11, 2025
Reviewer name: wyattj
5 out of 5 stars
5 out of 5 stars review

wife's favorite gift

bought this for my wife for Christmas and she has loved the results. she has seen in the past weeks a change in the areas under her eyes and wrinkles on and around her face that seem to be getting better and smaller or i guess you would say less noticeable. without telling anyone she has received random compliments on how good and well her face has been looking. the only thing that she has been doing differently is the mask from shark. so a couple of weeks into this process she has really enjoyed using the mask and is excited about the results

Review from sharkninja.com
Helpful?0RVG4M1Q7LA618238411755
Jan 28, 2025
Reviewer name: heatherv21_9144
5 out of 5 stars
5 out of 5 stars review

Loving the LED lights and cooling feature combo!!

[This review was collected as part of a promotion.] My first impression of this mask is off the charts!! I love it!! I love the cooling feature for under the eyes to help elevate any puffiness + the LED lights!! 😍 The fit of this mask is great for me and they provided extended cooling pads in case that is needed as well. I am excited to make this part of my daily routine and to watch the lights work magic for acne clearing!! The battery life seems to be good so far!

Review from sharkninja.com
Helpful?0RVG4M1Q7LA618238411755