Hey Yvonne! Thanks so much for sharing your LG Fridge experience with us. Having access to Craft Ice to keep your drinks fresh and classy is crucial, so we'd love to help! If you haven't yet, we recommend checking out our guide at https://spr.ly/6423fKwfX. If you still need help, please get in touch with us on social media @LGUSSupport with your contact info and model number. We'll gladly look more into this with you and explore options to get it running smoothly again! *Joseph

Hello! Thank you so much for taking the time to share your thoughts on your LG refrigerator. We're dedicated to continually enhancing our products and services to exceed the expectations of our valued customers like you. Your feedback is incredibly important to us and plays a vital role in our improvement efforts. Should you require further assistance or have more to share, please don't hesitate to reach out directly through a private message on our social media account @LGUSSupport. We're always here and eager to assist you. ~Ivy

Hey Roseann! Having so many features for your LG refrigerator, like craft ice and a door window view, always helps make it a great experience. Our doors are always open for you on social media at @LGUSSupport if you ever need help with anything! *Josh

Hi liz, thank you for sharing your experience with the 27 cu. ft. Side‑By‑Side InstaView® Refrigerator, model LRSOS2706S. It’s great to hear it’s been such a strong addition to your kitchen over the past month. The InstaView design, reliable cooling, and great‑tasting ice and water are exactly what this model is built to deliver, so we’re glad it’s meeting your expectations. If you ever have questions or need support, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich