Hey there! Thank you for letting us know about what's happening with defrost mode on your LG refrigerator. Our goal is always to ensure that your fridge is kept up and running for many years, and we'd be more than happy to follow up on how your technician service went. Please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about the service visit, and we'll be ready to help! *Josh

Hi there. Thank you for sharing your experience with us. We understand the inconvenience you’ve faced with your LRSOS2706S unit. We understand how important it is for our products to function reliably, and we are committed to making this right. Please know that your feedback is invaluable to us, and we take it seriously. If you have any questions, feel free to reach out to us via @LGUSSupport, so we can look into this for you. We'll be happy to assist you. -MC

Hi Qumeasha, we understand how much you’re enjoying your LG LRSOS2706S Side by Side Refrigerator, and thank you for sharing your experience. The ThinQ app alerts, temperature control, and remote ice maker management are standout features of this model, and it’s great to hear they’re adding real convenience to your daily routine. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane

Hi there. We’re thrilled to hear you love your new LG fridge and that it’s bringing style and function to your space! Side-by-side designs offer a fresh take on organization, and it sounds like you’re settling in nicely. We appreciate your feedback on the egg rack and will be sure to pass it along to our product team. For more feedback or questions, private message us on social media @LGUSSupport. Thanks for choosing LG to bring smart convenience to your home. ^David

Thanks for reaching out to provide your feedback. We would be happy to look further into this, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Nikki