Hello. Thanks for sharing your experience with your LG Refrigerator. We appreciate you letting us know about the difficulty you’ve had with warranty support, and we want to help look into what may be affecting the service process for your LG unit. To allow us to properly investigate the details of your specific product model and to see how we can assist with your refrigerator‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on support for your LG Refrigerator: https://www.lg.com/us/support/help-library ^James

We hate to hear this and the repair was accepted by a service center on 8/8. They will be reaching out to your for scheduling. Sandy

Hey there. Thank you for taking your time in leaving a review regarding your 27 cu. ft. Side-By-Side InstaView™ Refrigerator. We want to ensure that you get a pleasant experience using your 27 cu. ft. Side-By-Side InstaView™ Refrigerator and address any questions or concerns that you may have about it. Please get in touch with us for your queries by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our customer support line at (800) 243-0000, and we would be glad to help. ^Anthony

We're happy to know that the feature has meet your expectations. We definitely love it as much as you do and should you need any help or have any questions, feel free to let us know and we'll be more than happy to help you. ~Anthony

Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to assist with the issue. Thanks. ^Nikki