Hi there, We know how frustrating this can be. We want to thank you for reaching out to us today. We want to help get this resolved effectively. However, We will need for you to contact our Customer Service Dept. 800-243-0000 so that we can assist in getting this matter sorted out for you.~Tanisha

Hi, Scott. Thank you for bringing this matter to our attention. Please send us a private message on our social media platforms at @LGUSSupport, and our social media team will be glad to accommodate you with this. `Liz

Your many positive comments are really appreciated and thank you for taking time out to make them. Your comments have been shared with our entire team. When we hear from happy customers, we spread the positivity around! It gives us much pleasure to know that you've chosen us for your cooling needs. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly

Hey there, Maria. We appreciate your review on the 27 cu. ft. Side-By-Side InstaView™ Refrigerator. We rely on our customers, like you, to let us know what we're doing right and wrong so we can continue to provide the best experience possible. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ^Anthony

We appreciate you for taking the time to communicate with LG about your experience. Your feedback is very important to us and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need assistance with your LG refrigerator, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info, or call our Customer Service (800) 243-0000 and we'll be happy to assist. Thank you. ^Jolly