I knew the packaging was poor so not surprised it was delayed at Ferderal Express. After a week and multiple calls, Ferderal Express repackaged and delivered. Unfortunately, missing a part. I e- mailed and they sent the part that did not fit. This unit is built 3 different countries as I found when they sent me the part. Ended up using as 2 short shelving units. Well built unit For the money but not worth the hassle.

We ordered 4 of these units to organize our garage storage. When they arrived the packages didn’t look too good. Two boxes had either busted open and were put back together with packing tape or maybe they had been returned from a previous customer and sent to us. Also, each box we opened contained broken pieces of plastic that made us nervous about trying to assemble the shelving. It was obvious more attention was devoted to engineering and construction than to protective packaging. Anyway, we did assemble each unit and surprisingly it was a fairly smooth process. The overall quality of the units seems good. We did have to hammer out a couple of the corners of two shelves that were partially indented from apparently being dropped on the end. Once assembled the units appear to be strong and the castor wheels look like they can support a lot of weight. Half of the plastic liner sheets provided for the top of the shelves were cracked and chipped, and not sure how to request replacements. Also, the broken black plastic chips that fell out of the boxes we think were some kind of spacers/caps used in/on the vertical posts. We are not sure if these missing parts will affect the long term durability of our shelves. Overall the product appears strong and well designed, but the bad shipping experience really ruined it for us. If we had paid more for these shelves we’re not sure we would have kept them. This vendor needs to step up their product packaging.

This item was delivered to my home and I immediately took it out of the box and began setting it up. I was almost completely finished when I realized that one of the bars was bent so, I could not complete the set up. I called SAMs and they were extremely helpful in assisting me with an exchange. Fed ex came the next day to pick the product up and the replacement rack followed 3 days later. I set it up in 15 minutes and have been extremely happy with my new rack.

I purchased tonight in store, due to the horror stories about these racks being delivered. My mistake. Hauled this rack all the way home, and upstairs, to discover two of the shelves are bent beyond repair. Contacted online support, and was told that they can only assist delivery customers. After a lot of consideration, decided there's no way I'm lugging this behemoth all the way back to the store. I'm now owner of 2/3rds of a rack system, as the other two shelves are scrap metal. I'm sure it was packed this way, as I purposely picked the most beautiful box from within the stack at the store, but either way, I've payed stupid tax, and will now be assembling any future purchase of these racks, in the store's parking lot, before bringing home. That'd be my suggestion for you, if you want to avoid a headache.

We purchased this because we had seen them in the store before. They appeared to be very sturdy. They definitely are! The wheels are a plus too. Be aware that this item is heavy and you may need help getting it into your location. It is not difficult to assemble but I do suggest having another person to assist.

I knew I could expect the high quality of the shelves, because I purchased them in the past. The added shelf covers where another improvement. The fact that I could have them delivered free to my residence also made me glad that I had Purchased an upgraded Membership. The delivered shelf boxes weighed almost 100 pounds each. Either you will need a dolly or a strong young body.

Overall very sturdy shelving with plastic shelf liners included! We had one bent shelf that caused a problem while building the unit. It happened to be the first shelf we used which caused one wheel to not touch the floor. After replacing the bent shelf with a good one, the unit was level. Putting the bent shelf on top worked out ok.

Our family has at least eight of these shelving units! They are strong, sturdy, easy to assemble (and disassemble when moving to a new city like we just did), plus they come with shelf liners that are so necessary and helpful. I do not like to store ANYTHING directly on the floor, especially in an area where dampness can cause damage. I recently made a special trip two hours away to pick up another one of these shelves for our garage when our local store in our new city was out of stock on this item... that's how much we value this shelf and it's quality. Other stores carry 'similar' shelving, but don't typically come with the shelf liners which are precut to fit.

The shelving system is exactly what I thought I was ordering (no surprises!) I picked it up at the store and the packaging was good. the only minor downsize was the assembly instructions and the difficulty for one person to assemble alone (if you are 83 yrs old,) Young folks should have no problem.

I now have three of these shelving units. I bought two more after about 5 years of only having one. Best roll about shelving and a great price. I use them in the garage to store larger and heavier tools and other junk. I like the casters so I can clean out the leaves and other crap the blows in from outside.