This item was delivered to my home and I immediately took it out of the box and began setting it up. I was almost completely finished when I realized that one of the bars was bent so, I could not complete the set up. I called SAMs and they were extremely helpful in assisting me with an exchange. Fed ex came the next day to pick the product up and the replacement rack followed 3 days later. I set it up in 15 minutes and have been extremely happy with my new rack.

I purchased this yesterday and today laid out all the pieces as directed. In doing so, found one of the bottom posts was defective in that the threaded insert had been installed in the wrong end and the wheel insert was the incorrect thickness on the other end. We tried to figure out how to make it work if we skipped the double line on the 3 good posts, but they did not line up so the shelves would not be level. I called the number on the back of the instructions and was on hold for 20 minutes and then got auto disconnected. I then called my local store and explained the situation and asked if i could just bring back the defective piece and have someone open another box and give me a good post and return the package by adding the defective piece. She said no, I could bring the whole unit back for refund and purchase another one. She said I might try main Customer Service number for Sam's and so I called them. When I finally got through to a real person, they suggested I call the Members Mark Customer Service No. so I did that. A 30 minute hold until I got a real person. This CSR said they could order me the replacement part through the mfr but it would be 10 to 15 days. I remind you that I have methodically unpacked every component and it is strewn on my garage floor. The other option was to return the entire system and exchange for another unit. He gave me a reference no to do that. I told him I am 75 years old and I would have to load up the individual pieces, (the shelves are very heavy) and then would I have to unload when I got to my store and he said yes. This return system is totally unacceptable. A mfr should expedite shipping of a defective component and Sams should make that part of the Purchasing Agreement they have with a mfr. Rather than take a chance on exchanging a unit and finding another defective or missing component(s), I decided to pick up another unit, bring it home, open the box in the back of my car and get out the post to replace the defective one and then return that system, still in the original packaging, for a refund. At least while still in the box, I could take my neighbor, who would help me lift the 120lb box out of my suv onto a flat cart. I won't be buying anything requiring assembly from Sams again.

These are good shelves but almost every one arrived damaged. There is no protective packaging. The shelves are simply in a cardboard box and bang around during the trip which strips the finish and some were even bent. If you don't expect perfection these are good shelves. I've purshased about 10 of these. Maybe 1 or 2 arrived in good condition.

Best shelves. I now have them in my basement, kitchen and garage. They are easy to assemble, hold an incredible amount of items and roll for easily for moving or cleaning. I also bought some for my kids school. They are filled with snacks and rolled down the hall to distribute. Also, I priced these at other sellers and Sam's Club has (by far) the best price and best quality.

Overall it is a decent product. However, don't be surprised if you place in those clamps and they are not perfectly leveled with the other 3 poles. Especially, when it comes to putting the clamps at the bottom nearest the wheels / feet of this product.

These 6-tier shelves are GREAT, but DO NOT order them online and have them shipped to you. I did three times and every time I got a damaged unit (smashed so badly that the poles wouldn't fit through the holes at the corners of the shelves, casters that were bent and would no longer swivel, etc.) and 2 of the 3 were missing parts because the cheap brown shipping boxes arrived with gaping holes at both ends. I have many identical units that I purchased at Sam's Club and the heavier full-color boxes available in the store are always in great condition (no damage inside and no missing parts).

I have an older version of this rack that's held up great so I bought another. Rust, probably due to poor plating on all the shelves in the same general area. Very disappointed. By the time I started assembly and noticed I decided I was too far along to try to repack everything and return it plus I would have had to get a second person to get it back in the truck.

Very sturdy and great capacity. I did not use the wheels but the leveling feet it was very easy to adjust and make stable. Assembly was a challenge for one person, too many parts. A measuring tape was helpful to get the shelves level. Have a plan as to what you want to store on each shelf; they are difficult to move once the unit is assembled. Highly Recommend!

This recent purchase of three units is a continuation of a project that now has my total number of units at 14. They each hold a lot of weight and when time comes to sweep the floor I can simply move them, clean up and put them back in their place with ease. I am sure more of these will be acquired as I continue to bring order to all of my things which can easily be seen when placed on these units.

Mostly happy with the shelving, but the threads where stripped/defective on two of the upper pole sections and it looks like the manufacturer is out of replacement poles. Structurally, the shelves are stable and strong, so I can still make use of the lower section using 3 shelves instead of the full set of 5 shelves.