If I could give negative stars, I would!!! Got 5 “new” units delivered but they look well used! The coating of chrome is off in spots and is rusting in those spots. The shelves all have stuff on them that looks gross. Looks like caked on grease that you would find in a restaurant kitchen. Don’t buy unless you want trash!!!

I ordered two of these. I bought them because they were on sale for $20 off each. I was charged the full, regular price. I had to place a 20 minute call to get the $40 credited. The customer service lady in the Philippines acted like she did me a favor. One of the units arived with the box broken open. The zip ties holding the sheves together had been cut or broken. There was a connector piece pre-installed cross threaded. I had to use a vise and a rubber mallet to remove and straighten it. After assembly one of the legs is half an inch off the ground. I had to unscrew the wheel a half inch to make it level. It was assembled exactly the way the other legs were That is not how it is supposed to be. The other unit is as it should be.

First of all its a great shelving product. I bought it for use in shelving groceries that I buy in bulk from Sam's. It serves this purpose very well especially with case boxes. I also do canning and am finding i have found a way for the two to live in harmony side by side literally. The only issue i had was with the instructions. The instructions are more set to making 2 shelving stands instead of what the picture and intial purchase is all about the 6 tier shelving. Let's not forgot to put the instructions in there for those that do not want 2 separate shelving systems. Other than that great product.

These 6-tier shelves are GREAT, but DO NOT order them online and have them shipped to you. I did three times and every time I got a damaged unit (smashed so badly that the poles wouldn't fit through the holes at the corners of the shelves, casters that were bent and would no longer swivel, etc.) and 2 of the 3 were missing parts because the cheap brown shipping boxes arrived with gaping holes at both ends. I have many identical units that I purchased at Sam's Club and the heavier full-color boxes available in the store are always in great condition (no damage inside and no missing parts).

I purchased tonight in store, due to the horror stories about these racks being delivered. My mistake. Hauled this rack all the way home, and upstairs, to discover two of the shelves are bent beyond repair. Contacted online support, and was told that they can only assist delivery customers. After a lot of consideration, decided there's no way I'm lugging this behemoth all the way back to the store. I'm now owner of 2/3rds of a rack system, as the other two shelves are scrap metal. I'm sure it was packed this way, as I purposely picked the most beautiful box from within the stack at the store, but either way, I've payed stupid tax, and will now be assembling any future purchase of these racks, in the store's parking lot, before bringing home. That'd be my suggestion for you, if you want to avoid a headache.

The only reason I gave this 4 instead of 5 stars...one shelf was bent when I received it. This wasn't due to shipping damage. The bend shelf was in the middle of the packaging. I was able to support it on the garage floor with a 2x4 and apply some of momma's good old collected cooking (my body weight) and with some carefully applied pressure, you can't really tell it was bent, unless you look really close. Other than that, these are well made, heavy duty and come with the option to use the supplied wheel kit or leveling feet.

Not sure why the Members Mark shelving requires a small threaded connection, most of the others don't. Mine was likely a return, and had been cannabalized. Opened box, missing parts, even extra parts. I will say that working through the system, I was able to receive correct connections, rare.

I bought two sets of these shelves from Sam's Club and I am very happy with them. I have purchased similar NSF rated shelf units from other suppliers several times in the past. Assembly method, quality and load capacity seem to be pretty much the same. The main benefit with the Member's Mark unit is that it comes with plastic shelf liners which make sliding boxes side-to-side on the shelves much easier. These liners would likely cost $25 to $50 if purchased separately, so having them including is a major plus which makes this purchase an excellent value!

Make sure you check each shelf carefully before attempting to put this together. Three of the 6 shelves had defects- instead of 4 ROUND openings to slide the shelf onto the poles, at least one opening was OVAL vs. ROUND shaped, which made it very difficult to get the shelf to sit level on the poles. I struggled with two of the lesser deformed of the 3 shelves and with the help of a rubber mallet, got them to stay put and level. However, the last shelf had such a deformed oval-shaped opening that it wouldn't sit properly on the poles at all. I contacted Sam's and they worked with me to give me a partial refund so I wouldn't have to return the 100 lb thing!

Imagine our surprise when we arrive home with our new rolling shelves purchase only to find out they did not include any wheels inside the box. Good thing Iwas able to get some locally sjnce i needed this unit immediately or it would have gotten returned. If you require the wheels, check your box before leaving the Sams parking lot.