Although the software is nice, I only give it an average because there are issues with it that caused me lots of problems. That is when I ran into a problem. This is the second year. I use Norton Anti-Virus. The anti-theft protection build into TurboTax Desktop evidentially can't "Call Home" to verify that the product has been activated so it displays an activation box and makes you activate the product. Last year I ran out of activations even though only had it on one computer. This year I googled and found a solution. Whenever it asks that, you have to exit, disable all of your Norton (and other companies) antivirus software to avoid getting the Must Activate message. Yes, now I have a workaround, but one would think that Intuit programmers would figure out a way to check your account for activation without making you disable all of your protection to do so. Especially since this is NOT the first year of this problem.

I have used TurboTax for well over 20 years and find it works well for my family. We do not have complicated investments or property losses or deductions where we need expert advice to find answers to the questions on the forms. The program progresses logically, step by step through the tax forms and covers every topic I would need to respond to. Some years we get a refund and some we pay tax. Our income varies each year so it is hard to plan how much to deduct and save for taxes. I trust the program to guide me through to file my taxes properly.

I had a couple issues. First one was that I could not pay for adding state returns with my new credit card since the expiration date was after 09 (September). This could NOT be resolved no matter who I spoke with nor after following all advice I found online.. I had to use a different credit card with earlier expiration date. Second issue was that my Oklahoma Tax form forced me to fill out a form 561NR for capital gain deductions when I had sold a property in Colorado. I should NOT have been required to fill out this form according to Chat GPT, since I had no gains in Oklahoma, and I wasn't able to properly choose a "Type of property sold" for question 2 on this form. I had to pick "99" even though this was an invalid choice. Hopefully my return will not be rejected because of it!

I've been using computer tax software for decades and have followed the tax s/w through the various acquisitions until we have turbo tax 2025. It has improved with each year making it easier to file taxes. I especially like being able to view help with each entry. However, I wish there was a "what if" for next year to test out different scenarios (i.e should I payoff a loan with 401k or just pay the interest). I know the laws change year to year, but a general "test" return would be nice.

If you are doing a basic filing of taxes then turbotax is definitely the way to go. However, last year I sold some rental property and working through turbo tax to file the sale of rental property was an absolute nightmare!!!!!!!!!! If there had not been a number of you tube videos out showing how to file using Turbo Tax I would never have finished it. I've used Turbo Tax for over 20 years and this year was aweful. Terrible software for doing this.

Two small issues: 1. Instructions for Form 8949 are obtuse. All I needed to include was the 1099-B detail page for trans with non-reported cost basis. 2. After deductions & credits, review page ERRONEOUSLY shows vehicle registration fees added to PRIOR year standard deduction.

I have been using TurboTax since 1995 and find it very helpful; but, here are some areas that could use improvement: 1) Every time I opened Turbo Tax it updated the software which is great; however, when I tried to continue where I left off, it started me off at step one which was very frustrating. I expect it to only return me to the beginning if there are changes to that area, and then it would be nice to go directly to the affected area. 2) When performing verification of my income from my investment accounts, I accessed my investment account, and downloaded all of the information using the digital process and it had listed several items as individual 1099's where each one would result in a repeat of the pre-described process for the same investment accounts. 3) When it came time to look at capital loss carryover, the software was asking me to go back and look at my previous years return and verify that I had or did not have any loss carryover; I expect it know that answer because I use the create the current year from my last year's return. 4) It keeps bothering me about filing a state tax return; however, my state does not have a state tax return. I expect it to know which states don't have a state tax requirement. 5) Since Its Deductible is no longer available, it would be helpful if there was a csv import option for importing from other online charitable donation software systems.

TurboTax 25 charges $25 ro file my state return. When I tried to enter my credit card information, it would NOT let me enter any month beyond 10 (October) for the expiration date. Very, very frustrating. I will definitely consider using a different tax payment app next year.

Very disappointed in turbo tax - they double charged me for my return - i received a charge last fall that i thought would cover the online version of turbo tax. Online version did not work for my situation and i was charged again for the desktop version. Also, i has a unique tax situation that turbo tax was not helpful for. I used AI instead and AI actually told me how to enter the information into turbo tax. Very Very disappointed and i will not use in the future

Product is easy to use, is accurate, and compatible with my windows 11 system. Had a little trouble at the end, it wouldn't update when I first signed on to efile, but it did update after I opened the return and attempted to efile. It accepted the update. I didn't need any support this time. On balance, it worked out well up to this point.