Turbotax has gone downhill this year. It lags without showing its even running, I have to run it in admin mode and it keeps asking me to pay again for things I've already paid for. I'm very much contemplating switching next year after being I believe a 15+ year customer. Unfortunately, thumbs down this year. I hear that I'm not the only one. I suggest that you issue a public apology and explain why you will do better next year. It's that bad.

Advertising is very confusing. First I bought the Turbo tax package through Costco because it said I could file 5 federal returns and one free state return. Well come to find out that is an online package and you can only file one federal return (had to call Turbo Tax to find this out). So then I had to buy another premium package desktop version this time, says 5 free federal and one free state. But that is also not true. They give you one free "download" of a state return but you still have to pay $25 to file it!! Needless to say I am not happy. The product itself works fine but the advertising is not true.

Many of the instruction use three letter acronyms that I don't understand. T-Tax made some errors that I had to correct. Why is that? The import function is clumsy and not useful. I should not have to import through the Intuit website. Why can I import form my financial institution as T-Tax had done previously

I could not download info from my financial institutions with 2025 version. Last years version worked. The 2025 version was more difficult to use that the 2024 and previous versions. Did you hire some microsoft people to goof up your software like they do for every new version of windows?

We have used TurboTax (desktop version) for many years and we like it very much. However, this year, we could not find a way of editing individual forms in the end. Sometimes we discover little mistakes and we prefer editing instead of going through the procedure again. We e-filed for the first time this year and it worked very well.

The updates are provided, on average, about a month after I actually needed them - VERY slow in providing a complete, ready to go product. Interface is EXTREMELY clunky, requires WAY more mouse clicks to do what you need to do, and whomever decided to NOT provide the "opt out" of auto-importing documents should be tar/feathered.

TurboTAx is 90% great. It's that other 5% that is terrible. I had two massive, time consuming problems that could have been avoided had the TurboTax program been properly programmed. One involved the questions asked or maybe should have been asked. I've had this happen in past years. The second problem was that TurboTax programmed reviews and checks revealed no issues until I was prohibited from transmitting my returns. Why then? Why not earlier? In fact, I don't think it was an issue in the first place. My data was correctly entered. After hours of angst, I found a work around for the supposed "error." Completing my return should have taken a matter of hours. Because of programming glitches, it took weeks plus several hours on the phone with consultants. Yes, I did call TurboTax once, and that required several hours on an unrelated issue to those previously mentioned. The problem was resolved by the agent, but it shouldn't have occurred in the first place.

The process of Using TurboTax was very easy again this year. The only issue arose when It was time to file my returns. The federal submission worked fine, but TurboTax would not allow me to e-file my state return. It said the reason was that I had a 1099 where the state tax withheld and federal tax withheld were the same. That shouldn't have been an e-file show stopper as I did an IRA distribution and specified what I wanted the withholdings to be, and in this case they were the same number. If TurboTax wants to question me to verify that the numbers are correct, that would be fine, but don't eliminate my state e-file option because of it. That created some unnecessary extra steps including a trip to the post office when I should have been able to e-file from the comfort of my office.

I have been using TurboTax since 1996 and was disappointed with this version. It is not as good as previous years especially with importing from financial institutions. Some of the the financial institutions which were supported in previous years and no longer supported. It hung up several times, I had to go back and redo some things a couple of times.

This year's software was awful. Screens were frequently skipped over and if I didn't know what I was already doing would have never known to go back. Information was imported correctly from W-2's or banking data. I was asked questions about last year's return when my previous year's return was already imported. I could go on and on about all the errors this year but the tl,dr is dont attempt this software unless you have some background in doing your taxes