I had a lot of trouble with Turbo Tax the past two years. You have changed how you deliver your product to users like me. Three years ago I would have given you a five star rating, but this year it was only a generous three stars.

Relatively easy to use, although I had a little difficulty getting started. The online chat was very helpful and walked me through the process of getting access to the online system.

Overall, it was easy to complete and eFile the federal and state tax returns. Consider improvement to 1099-K filing to avoid PTC capital gain being reported twice (from Section 1265 to Schedule D and 1099-B to Form 8949)

The program tries to make my AT&T pension (handled by Fidelity) into a personal saved retirement like Roth. It was VERY hard to find ways to prevent this. Last year (2024 Taxes) I gave up and Turbo Tax put my income on lines in an unfamilliar way.

For years I have used Turbo downloads because I want to do my own taxes. It helps me to know what's what because Turbo has such good explanations. This year I learned how to see the wksht that was generated from the info just entered.

I was a little disappointed in the 2025 edition primarily because it lacked the Deduct It feature and I found it more difficult go back and searching forms than in the past.Not as good as in the past

Turbo Tax Software should be able to keep track of imported previous years and check for errors in claiming dependents and education expense credits and deductions.

We have a simple return. We used the import feature for all the companies that have it. One form was missed even though we clicked the box to import it, not sure why. We entered the form manually.

Everything went well until I tried to add 2 1099-R forms and it wasn't apparent where the problem was. I called your very good customer service and eventually all was figured out with the assistance of your Tech Jerri (sp?)

Loved the ease of inputting and uploading information directly. Had a question and the representative supported me by walking me through the process of clearing my errors.