On-line support very helpful and responsive. However very disappointed that the feature to upload significant supporting documentation is no available via the purchased software as opposed to the on-line.

LOVE YOUR "WALK THROUGH ALL SECTIONS". INTERFACE WITH TAX EXPERT WAS OUTSTANDING! WELL WORTH THE EXTRA CONFIDENCE. I'VE BEEN USING THIS PRODUCT FOR SEVERAL YEARS AND ALWAYS VERY PLEASED.

telephone support was provided to correct a program issue that would not accept the cid code on my credit card- after a call they fixed the program a few hours later

My only issue is that TurboTax wants me to submit business expense forms for my vehicle. But since I'm retired and not working, how do I avoid submitting any forms related to working, when I don't work.

I did find it confusing as to whether you want to start on-line or desktop. I found out that if I wanted it to look like all the previous years' returns that I want to start on the Desktop and not On-line.

There was too much time and energy spent trying to sell me additional products, and not just doing what I bought the product for. That made the experience unnecessarily unpleasant.

Terrible product. Many changes have been made since last year. I have been using this product since the 1980's. Does not include all of the City of Detroit forms for non residents. I will be using other Tax programs in the future.

Turbo tax walks you through each specific item in both the income and the deduction topics. It is easy to import data from various financial institutions.

I have used the product for years. I have a CPA so just use it to fill in the appropriate forms rather than for advice. Product is always easy to use and easy to understand.

Took 4 hours to click each box of my investment transactions to indicate that they are not digital. I don't hold any digital assets. Why can't TurboTax just allow group selection?