After 4 phone calls, mfr, local Sams, Sams main customer service, and Members Mark CS, and a total of 90 minutes on hold, I was informed that a replacement piece would take 10 to 15 business days to receive. Sams will not cannabalize the part from another pkg. As the instructions say, I laid out in my garage, and counted every piece. I then did a physical exam and discovered a bottom pole had the threaded inserts reversed. At 75, there was no way I could reassemble the parts into the cut open box. There should be an expedited shipping of missing or defective parts as part of Sams purchase agreement with a mfr. I am not leaving my car sitting out waiting on a defective pole. I am taking the pieces back without the box for a refund. I will never buy anything from Sams that requires assembly.

We have about 40 of these racks. We just got a few more in and the notches for the plastic stoppers to fit in are so shallow the plastic guides slip right down. The old ones were manufacturered in China and these are made in Vietnam. There is no way the shelves will hold the weight they are advertised to. DO NOT BUY THESE

If I could give negative stars, I would!!! Got 5 “new” units delivered but they look well used! The coating of chrome is off in spots and is rusting in those spots. The shelves all have stuff on them that looks gross. Looks like caked on grease that you would find in a restaurant kitchen. Don’t buy unless you want trash!!!

This shelf is perfect for organizing things. Shelves are adjustable so you can store bins you already have. Comes with a plastic shelf cover to prevent smaller items from tipping over. Assembly was easy. The wheels make it easy to move so you can easily clean under the unit.

I've bought & built 15 of these. Here's how I do it. -Unbox & organize everything. -Find a FLAT piece of floor (not as easy as you might think). -Lay each shelf on the flat floor, rock back & forth, and organize by flatness. -Build from the bottom up. -Put the flattest shelves on the bottom to serve as a good foundation. -Put the slightly tweaked shelves in the middle. -Put the most tweaked shelves on the top. -If you want the shelves evenly spaced, count 12 visible rings between each one. -Put the feet or wheels on last. -If the shelves rock back & forth, use 1-2 washers to shim/level the wheels or feet. We moved last year, since then everything we owned has been "in the basement in a box somewhere", these shelves have been awesome to get stuff organized. I looked around and don't think you can beat these for the money. Hope this helps.

These came highly recommended by a friend, and I really like them, too. I found them difficult to put together--it's awkward to get started, the instructions are not clear, and I think the first one I put together is not as solid as it could be. But the second one was much easier and faster, and it is very solid. (Hints: It's easier to put the casters/wheels on AFTER it's assembled, contrary to the written instructions. Otherwise it just rolls around while you put it together. And make sure the locking plastic clips are really together and snug in place before adding the shelves. You WILL want to use a rubber mallet....) I really like that I can roll it around easily, which means I can line them out and pull one out as I need to access it. For the money, these are handsome, solid units, and I recommend them.

I knew I could expect the high quality of the shelves, because I purchased them in the past. The added shelf covers where another improvement. The fact that I could have them delivered free to my residence also made me glad that I had Purchased an upgraded Membership. The delivered shelf boxes weighed almost 100 pounds each. Either you will need a dolly or a strong young body.

I have purchased 8 of these exact shelves and am very satisfied. Out of the eight one did have a bent shelf that was quickly replaced by manufacturer. I have read the negative comments and mostly it seems people don't know how to assemble or assume the plastic seperators used to protect shelves in shipping are actual parts. When you put the poles together sometimes they are not a perfect straight line when combined but once you put the shelves all on the unit is straight every time. The fact that these have plastic shelf liners makes them a fantastic value. If you were to purchase seperately you would spend $40 or more for the shelf liners.I am extremely pleased with these and will probably buy another 6 to 8 units over time.

I have 5 of these shelves and they're amazing! Adjustable height is a great feature and I often use S hooks and magnets to hang things off the side. I'm using two in my office, one in the kitchen, and two in my storage shed. They hold up great. Being able to roll it makes it much easier to move to clean it or rearrange. It's just a great product and I rec'd it to a lot of friends and family.

I bought five of these shelves for my basement utility room and they are fabulous. It took me and a friend a couple of hours to put them all together, but not a problem. They are larger and hold more weight than previous shelves I bought for my garage. I would highly recommend these shelves with casters as it makes it easy to move the shelves and clean underneath or behind. They also have plastic shelf liners that make it great for even putting small things on the shelves. I spent many hours looking for the best price on these industrial shelves and they can't be beat!