This item was delivered to my home and I immediately took it out of the box and began setting it up. I was almost completely finished when I realized that one of the bars was bent so, I could not complete the set up. I called SAMs and they were extremely helpful in assisting me with an exchange. Fed ex came the next day to pick the product up and the replacement rack followed 3 days later. I set it up in 15 minutes and have been extremely happy with my new rack.

I needed shelves to organize my storage room, so I purchased two sets and they worked perfectly. I didn't use the casters because I was putting them on carpet. I had no problem putting the shelves together other than measuring to be sure all the shelves were even on both sets. Since I didn't have a rubber mallet, I improvised by using a regular hammer and an oven mitt. Worked just fine!

I now have three of these shelving units. I bought two more after about 5 years of only having one. Best roll about shelving and a great price. I use them in the garage to store larger and heavier tools and other junk. I like the casters so I can clean out the leaves and other crap the blows in from outside.

I would recommend this product. The price is extremely reasonable, item easy to assemble with two people, sturdy and I really like that this item includes the shelf liners. You can set the distance between shelves to meet your needs. This is our second purchase for this product to store items in our basement. The first one has held up well and exceeded expectations.

I purchased this yesterday and today laid out all the pieces as directed. In doing so, found one of the bottom posts was defective in that the threaded insert had been installed in the wrong end and the wheel insert was the incorrect thickness on the other end. We tried to figure out how to make it work if we skipped the double line on the 3 good posts, but they did not line up so the shelves would not be level. I called the number on the back of the instructions and was on hold for 20 minutes and then got auto disconnected. I then called my local store and explained the situation and asked if i could just bring back the defective piece and have someone open another box and give me a good post and return the package by adding the defective piece. She said no, I could bring the whole unit back for refund and purchase another one. She said I might try main Customer Service number for Sam's and so I called them. When I finally got through to a real person, they suggested I call the Members Mark Customer Service No. so I did that. A 30 minute hold until I got a real person. This CSR said they could order me the replacement part through the mfr but it would be 10 to 15 days. I remind you that I have methodically unpacked every component and it is strewn on my garage floor. The other option was to return the entire system and exchange for another unit. He gave me a reference no to do that. I told him I am 75 years old and I would have to load up the individual pieces, (the shelves are very heavy) and then would I have to unload when I got to my store and he said yes. This return system is totally unacceptable. A mfr should expedite shipping of a defective component and Sams should make that part of the Purchasing Agreement they have with a mfr. Rather than take a chance on exchanging a unit and finding another defective or missing component(s), I decided to pick up another unit, bring it home, open the box in the back of my car and get out the post to replace the defective one and then return that system, still in the original packaging, for a refund. At least while still in the box, I could take my neighbor, who would help me lift the 120lb box out of my suv onto a flat cart. I won't be buying anything requiring assembly from Sams again.

I've bought & built 15 of these. Here's how I do it. -Unbox & organize everything. -Find a FLAT piece of floor (not as easy as you might think). -Lay each shelf on the flat floor, rock back & forth, and organize by flatness. -Build from the bottom up. -Put the flattest shelves on the bottom to serve as a good foundation. -Put the slightly tweaked shelves in the middle. -Put the most tweaked shelves on the top. -If you want the shelves evenly spaced, count 12 visible rings between each one. -Put the feet or wheels on last. -If the shelves rock back & forth, use 1-2 washers to shim/level the wheels or feet. We moved last year, since then everything we owned has been "in the basement in a box somewhere", these shelves have been awesome to get stuff organized. I looked around and don't think you can beat these for the money. Hope this helps.

I ordered two of these. I bought them because they were on sale for $20 off each. I was charged the full, regular price. I had to place a 20 minute call to get the $40 credited. The customer service lady in the Philippines acted like she did me a favor. One of the units arived with the box broken open. The zip ties holding the sheves together had been cut or broken. There was a connector piece pre-installed cross threaded. I had to use a vise and a rubber mallet to remove and straighten it. After assembly one of the legs is half an inch off the ground. I had to unscrew the wheel a half inch to make it level. It was assembled exactly the way the other legs were That is not how it is supposed to be. The other unit is as it should be.

Prefer prior model with shiny chrome finish and no odor. Current model is a dull looking metal. Odor that lasts for days on shelving pieces and poles. We have yet to have the odor dissipate completely. Poles have what can only describe as old medicine odor on inside. Smelling that made our odor sensitive allergy member ill. Days waiting for it to go away. Sunlight, hot building, soap and water - inside and flushed inside of tubes ... goes down but won't go away. These aren't the racks I bought in the past, of which I have many. The shelves are heavy, the finish is dull, and they give off an odor that has yet to go away. Bought a shelf rack from another website. No odor out the box. Shiny chrome look like prior models of Member's Mark shelving. Replacement rack cost more, had one less shelf, and wider spaced wires on each shelf. Wires look a little thinner too. No odor and can use it right out the box. Done with Member's Mark shelving at this time. If you don't mind the odor, by all means, enjoy. For us, it's an allergy issue.

I really liked these wire shelves. They allowed me to take advantage of unused vertical space and were relatively easy to set-up. I suggest setting up the first half, starting with the casters (if used), and then attaching the posts and shelves for the second half.

I love this shelf and would’ve given it five stars, it is the second one I have purchased from Sam’s. The delivery was terrible. The box had been opened and re-taped. Obviously someone had purchased and returned it, because several of the parts were out of their plastic sleeves, and all of the zip ties had already been cut. The box broke open when it was placed on my front porch and pieces fell out.