Just because you put the power of an AI in the software doesn't make it think. Half the items I looked up were unanswered or they depend on the troll feedback in forums. I had to use the internet to find real answers. If your doing taxes do you really want to visit the internet and risk outside interference?

I have used you for more than 25 years. There are still a few things to improve. In general, inputting directing from the forms received from Payors would be nice, such as 1095C and 5498-SA. Blocking the 8949 input was not helpful. I helped someone with your on-line system. I did not find it friendly. I will stick with Deluxe version, which has served me well.

It seems to get worse every year. Spent hours searching for checkboxes hidden deep in the guts of the software. Trying to research the help function is a crap-shoot.. I was extremely lucky to be able to find solutions, which were often so obscure I'm shocked that anyone found them in the first place.

It was easy to import last year's data and this year's W2s and investment reports. However, there was an error in the handling of deferred compensation in which I had to go find the form and manually delete an entry Turbo Tax added. I discovered this when 2024 taxes were handled in the same way and I am now waiting for the IRS to review and correct this problem on their end. I am hoping to receive my refund for 2024 sometime this year. Another issue is the handling of college expenses. The questions to enter room and board are no longer in the step-by-step process. You have to go manually enter these on the form.

Turbotax was lousy for me this year: it would NOT Add Supporting Details in step-by-step mode. Required workaround of switching to forms mode to put in ASDs. Social security info was transfer incorrectly into "Earlier Year Lump-Sum Social Security Worksheet". Spousal data went into taxpayer column and caused error which took great effort to find and fix the problem.

I had trouble with the desktop install. It had to do with signing in to my Intuit account. None of the options wanted to do anything, and I had to restart my install process. Also, I had trouble getting last year's taxable Social Security info correctly on the form. It kept not liking what I thought was the answer. I think that was more my thick head, not understanding the forms instructions and Turbo Tax error wasn't helpful but I finally got it corrected and was then able to efille ok. Sometimes the Guidance was redundant or not intuative to what I had entered. Seems like there was no problem with accuracy.

There are times when it did not flow well and it should have been able to go back easier. Also, there were instances where information was not dragged in correctly as far as being put into the correct locations. Also, when there is a long screen of things being checked off, it always goes back to the top. This means scrolling down to where you were. But, I would rather use Turbo Tax than do it on paper by a long shot!

Making the calculations correctly is difficult for both me and Intuit, and I am willing to pay for that. Filing on paper is time-consuming for me, but the cost for Intuit to support e-filing in New Jersey (or any other state) should be very low. Charging a state filing fee comparable to the cost of the calculations, and portraying it as “only $25", seems like taking advantage of customers.

I have submitted my returns 3 times today. Twice I was told there is an Issue with the HSA portion of my return. But doesn't offer any direction to what is wrong or how to correct it. The information I put in came directly from my W2 and other employer provided paper work.

Turbotax forced me to file through the desktop version this year secondary to a PEO social security witholding issue. That would have been OK, except the software would not allow me to efile in all four states I work in. Just seemed needlessly cumbersome. I guess it got the job done, but not without considerable leg work on my part.