Simply put, three phone calls and each person with the exception of the third phone call were not helpful and simply appeared to not be interested in rendering help that one would expect from a helpline. I made mistakes with not retaining my return when I started with a new computer. but the lack of guidance was grossly incompetent. A simple review that I was able to determine by working through the process would have yielded the solution. Instead, each person, with the exception of the third call, appeared to being more interested in getting me off the helpline.

I was having a problem and was connected to Tia in Kentrucky and he was the best. He was above reproach in assisting me, and kept me as a yearly user! No one else could help me, but he did an excellent job of helping me!! I have been with you for 22 years

I got a little frustrated when Turbo Tax kept showing a conversion from a 403b to a traditional IRA as income. I had a friend who is a retired CPA glance at it and he went straight to the return was not showing it as income and I was good to go, but I was a little frustrated that it was showing up as income on the Turbo Tax platform.

What is this ongoing issue with the "Canadian Pension Plan" that was never input through the menu but keeps showing up on the 1099 R page. It will not go away cannot delete. Followed online advice of other individuals to clear out the issue to no avail. THIS NEEDS TO FIXED!!!!

Your search function sucked. It was difficult to access and wasted a lot of time. My State return could not possibly be correct- there's no way I paid $12,000m in State taxes. I filed for an extension instead.. Turbo Tax failed me this year-I won't be using it again

It was easy enough to use, but at the end of filing my 3rd federal tax return, my 2 younger children and myself, TurboTax said I had exceeded the 5 returns allowed by TurboTax. I ignored it and clicked on continue and it went on but I found this to be tricky and not upfront. Also it is free to file Ohio taxes online with Ohio so why does TurboTax change you $25 when it is free.

The UI increasingly the last few years but especially 2025 is getting difficult to follow, especially as regards to certain incomes and deductions. Example 1099-DIV, one wishes the same investments reported on the same line with explanation but especially if one allows automatic download it creates "new entries" that are not well detailed. Also the option to go form by form on certain things like business expenses and certain costs just is difficult to get to and find. Not liking this app at all anymore. Used to love it.

Messed up my state filing TWICE! First it allowed me to exceed a limitation on deductions. Then they send me an email telling me that I had to amend my return. I open the app, download the update, reopen the app and it AUTOMATICALLY changed my return amount in the state filing. When I filed my amended return it then said I owed nothing. That's not true. I owe $526 due to their mistake. Also the stupid AI review bot loses its mind if you try and type more than 20 words per minute. It sounds like Intuit is heading into the toilet all around. I am done with TurboTax.

I use Turbo Tax for the ease to import my financial information which is still great. But I also use Turbo Tax for 'ItsDeductible' for its valuation feature. If 'ItsDeductible' is not going to be available for valuation assistance in the future I may be trying other tax prep software.

For the most part I found doing my taxes fairly easy as most entries were pretty self-explanatory. However, there were some entries that were not and even when they had a help or explanation button, I still needed further explanation. I found using Chat GPT offered more in-depth explanations which was needed for me to feel confident in the entry.