I had a problem with a couple of pages that would not let me enter data via the keyboard. I worked around it by going to the applicable form and entering the data there. Wasn't a big enough deal to contact support (not real user-friendly method). But your programmers should have detected the issue before releasing the product.

Could not e-file because system requires an issue date my Colorado driver's license buy this field is not printed on my license. I would not have e-filed in any event because the service you use says there is a $40 processing fee for federal tax refunds. I am thinking about using HR Block next year and probably will do so.

I paid $55 what I thought was a fair price for a great product BUT....Last year, I got a letter from the State of AZ saying I owed so much, I need to pay a fine. This is because I didn't do estimated payments the following year. TURBOTAX DELUXE didn't advise me, didn't warn me, didn't alert me that I triggered some threshold where estimated payments are required. Secondly, after filing my 2025 Fed forms, the IRS stated my Form 8962 required additional info. I answered the questions and your program generated the forms. Perhaps I answered a question wrong around APTC allocation but this indicates TO ME that your grammar and/or syntax is less than perfect. Perhaps the questions are generated/programmed by a non-native speaking individual? I VERY DISAPPOINTED TWO YEARS IN A ROW

I've been using Turbo Tax for years. When you report distributions from 529 college accounts, in prior years it asked you not only to enter tuition payments but also other legitimate expenses such as room & board. This year, other than tuition there were NO fields to enter room & board costs. As a result, the program assumed that anything other than tuition costs was money that the parents just pocketed for themselves -- which, of course, raises your federal & state taxes. Since we have 2 kids in college, the extra amount we would have paid federal taxes alone was close to $3000! This is UNACCEPTABLE. I Googled this issue, and I found that others had encountered the same problem. Fortunately, for desktop users, there was a workaround by going into the forms and over-riding amounts there. Nevertheless, new TurboTax users or users who have requested disbursements from college savings accounts for the first time would easily miss this issue, resulting overpaying federal & state taxes by hundreds if not thousands of dollars. Again, that is UNACCEPTABLE.

Very disappointed in Turbo Tax this year. User experience and easy to follow instructions are very weak. I've been using Turbo Tax since 2011 and I have never encountered the technical issues or lack of ease of use ever. I encountered a recurring error on the MO-CR form that I had to read online how to get rid of it. I had a pop-up with an inaccurate number from the previous year return identified. And overall easability was lacking extensively. Not the same Turbo Tax from years prior.

Awful. I pay for TurboTax to be correct. Having to file an ammended return (along with $600) because TurboTax can't keep up with tax law (Georgia SALT limitation) is unforgivable. I will have zero confidence in my returns going forward, so I probably need to look for new tax software.

Very bad this the 529 needed more information. The bank information didn't go on the State forms had to go back and go into forms and put in. If I had not checked every line, we would have had to wait months for the refund. I paid a lot of money for this program it should have put it in when I put in the information in the Federal Form. It never asked again to put it in for State.

TurboTax made it very easywas to complete our family taxes. Clear, concise and accurate. Very compatible to our software and appreciated the ability to transfer last year's turbotax submission information into the current year, saved quite a few steps and time. Being a longtime user very pleased.

You've got to fix your bugs and reduce your e-file price. Spent 2 hours with support to buy another state return. Also, you claim free federal e-filing and charge $40 and $25 per state for e-file. We are living in 2026 where submitting things electronically is the norm. Charge more for the product and less for the add-ons.

There are still to may process flow issues. Before the flow takes a person down the path of entering data, when the end rule is AGO dependent, inform them the credit may not be available due to their AGI. Also, you need to truly allow "Back" through all step in a process flow... The import of income section doesn't work after trying to import a doc.. If you need testers, I would be available. 29 yrs in IT