TurboTax has been getting worse every year. The prompts can be unhelpful at times. Things that seem like they should autofill don't, and there is no hint of where to find the information it's asking for. The F1 help is useless. I can't find a way to search for a keyword in the forms to help me find something that I need to change. Some of the questions in the state form (IL) also seem like they should have autofilled from the Federal form. Yet, I was stuck trying to find the info myself. Oftentimes, the "Learn More" link is just a rephrasing of the prompt that I'm looking for help on, which in turn is just a rephrasing of the prompt on the tax form. I'm ready to move to different tax prep software. I've been waiting years for TurboTax to be excellent program I used in the beginning, but it looks like "barely acceptable" is the new quality standard.

I had the pleasure of working with Daniat from Maryland. She worked with me with patience and professionalism. The day before I began the process of starting my taxes I ran into several issues, which were extremely frustrating. The following day I called customer service and received the support that I needed to complete my taxes. I have been using turbo tax for the past 7 years and will continue to use it in the future . Although turbo tax is designed for all to use individual the team support staff is always and eager to assist when called upon. Another great experience. Thank You!

I’ve used Turbo Tax for years. Works well mostly. But on a student 1040, it missed the American Opportunity credit and I got an error message that was confusing, saying it couldn’t transmit the forms until I corrected an enrollment status without telling me where I could do this.

5 free efiles is not enough. I am not a paid tax preparer. I do all my families taxes, We live in a rural area and finding someone to do taxes without having to drive over 20 miles to get taxes done is a real burden, especially for seniors in winter. Please sell your software to allow for a minimum of 20 free e-files. I have been using your software for 3 decades.

New format makes it difficult to navigate. Deleted my 2024 Turbotax then told me I already had a key so would not even let me reinstall. Deleted last years titles of investments if not filled out immediately. Hopefully I had all the paperwork to repopulate. Demanded three digit code for state license document even though i have a temporary without one. When it said it would assist transfer for new computer sent to general help screen where incorrect assistance was first to be found

My situation is somewhat unique. I moved from CA to MA in Dec. 2024, and I sold my main home in CA in March 2025. I did complete the return in the following way: Federal tax, then MA state, then CA state. I faced two problems. First, MA tried to charge the tax on the sale of house in CA to MA state without providing the credit for the tax payment in CA. (I eventually found the credit section. I was able to get the credit for tax payment in CA). Second, CA state tax does not calculate the tax on the sale of house in CA. I spent some hours to figure out the way to charge the tax on the sale of the house to CA state. I inserted the net income from the sale of the houses into the necessay part in the tax worksheet (I do not remember the worksheet name). Then I was able to find the tax amount I expected. Anyhow I got a "reasonable" tax amount for both states. I wish you could provide mor kind guide to address this kind of problem.

Most years I would give a FIVE STAR RATING. This year some things changed, and I got a couple of weird messages when I restarted the filing. The biggest sadness for me was not having the Intuit donation helper - where it suggests appropriate prices for household and clothing items donated. Hopefully that will be back next year. It's an easy, user-friendly system and I've rarely had any issues!

I type in the 16 digit code in the activation page and it does nothing, that is as far as it will let me go. It will not even allow me to exit out, the only way that I can get rid of the activation page is by using the task manager. Turbotax support is useless doesn't know what to do. Google gives more help but that has not worked either. I'm not the only person having problems. I have purchased 2 turbo tax 2025 from Sam's and nothing works %26 Sam's or turbo Tax will not refund. My personal opinion is that That Turbo tax wants to force you to the online Cloud version, because the IRS is pressuring them to have everything in the cloud. Our privacy is being chipes away little by little.

The interface is Awkward in the Filing section. For example: If you want to Efile Federal but Mail returns for State, the normal flow does not account for this. I have to go back into Filing (after transmitting Fed return), then select File By Mail, then continue. The initial File flow should allow one to select HOW they wan file each, and then go through the screens accordingly. I think I complained about this in previous years, but no change.

The software makes it easy to file taxes and I don't need to spend money on an accountant to do it for me. There were some changes this year to the software that made it a little more confusing entering 1099-B information. For employee stock RSUs, there was no Stock (Employee) option - just Stock (Non-Employee). I also felt like the entering of 1099-B information was not as straightforward this year as in years past.