Have been using TT for quite a number of years now. When I first started, both the wife and I were working and we were dealing with 2 incomes plus all the financial info associated with that. Everything associated with our financials was clearly addressed/handled by the TurboTax program and the e-filing option made it simple to file and pay any taxes due or receive any refunds due. Any questions we had were always clearly addressed by TurboTax's robust and detailed "Help" section. We are now both retired and our income situation is much more simplified, but we still use TurboTax due to it's efficiency and ease of use.

My overall experience was good until I changed my mind from e-filing state taxes to manual filing. I spent an hour or more looking for a way to back out of e-filing. I finally found a well hidden area to change to manual filing. I would have liked to have a choice on the first screen to say mail in. There was only the choice to file electronically or file later. I had to search several places to find the mail in instructions.

When entering information from a 1099-MISC, you need to reword the questions as the reason for the 1099-MISC was for observation from the Virginia Early Childhood Foundation. They are not an employer; the income was not for self-employed person this was general income.

TurboTax 2025 Deluxe seems to have several bugs. It is impossible to uncheck some things, without starting all over. I had to do my taxes from the beginning, after getting through to the payment section, because I changed my mind. It erased everything, even though I had saved it. Federal portion printed alright, but the IL state portion was gibberish when I tried to print the 2026 estimate vouchers or the tax forms. Turns out, after MUCH trial and error, I had to install Adobe Reader DC. Been using TurboTax for like 25 years, and this was the first time I couldn't print the forms!! I'm pretty disappointed in this years product.

I don't know how to say this, but it seemed much more difficult than previous years. Previously, I did not have to give the amount of RMD. Also, the download was not easy. I had to shut down and start over. The first download seemed to take me directly to filling out the personal info for us without putting in the license code.

still better than paper, but the product has lose needed functionality. loss of "it's deductible" is likely a deal breaker for next year. This process of entering charitable deductions used to be seamless. Now it frankly sucks. The user experience sucks when you have to enter many donations of household goods to one charity. Even simple things like multiple cash donations of the same amount are done differently this year. I'm disappointed.

TT has a glitch with Business deductions. It automatically enters a 0 for anything I don't need including Energy Efficient Commercial Bldg & then won't e-file, because there's a 0 on that line. It was difficult to determine how to fix this. I read several comments online.

Some of the prompts were terribly worded and confusing! Just a little more language would have cleared up a lot. One area of several that need improvement is with regard to RMD Income. Also, waiting until we tried to e-file, and then prompting us that transmission failed because we needed a TT update, was really frustrating and should have been produced BEFORE we're clicking the last button to complete the e-file!

TurboTax erroneously taxed my military pension on my Alabama state return. I found out that this problem has been around several years, costing me thousands of dollars. The Live "experts" had no clue how to fix the problem. When I complained about the difficulty in finding any customer support contact information in the application, the expert recommended using Google to find it. He suggested that people of my age should be more Internet-savvy and rely less on the Turbotax app for support.

TurboTax is a very good product. It drives the user through all possible considerations. When an entry is not understood, TurboTax provides detailed help, with examples that clarify the requirements of the data being asked for. I have 5 small businesses in my household and TurboTax is super-helpful with them! I have only one suggestion for improvement: clarify in every window which BUSINESS is being worked on vs. TOTAL HOUSEHOLD entries being asked for. Thank you TurboTax for a great product; I've been using your product since 1999 as I recall!