Mr. Carlos (Tax Expert) was very punctual, he called me exactly at the time the appointment was scheduled. He was very professional, helpful and very patient with all my questions. He took his time attending me one on one, without rushing. His goal was to help me in everything I needed. I really felt that he cared for my case. I'm truly satisfied with the professional advice provided. 100% recommend this service.

Never have had problems with Turbo Tax in the past (30+ years). This year I got to the payment screen to pay for the State return filing an it kept locking up and the screen size would not allow me to click the continue button. worked thru it with tabs, but it took awhile

I've used TT for many years, but this might be the last time. Gets harder to use every year; changing the layout functionality every year just so it 'looks new', I guess. I hit several bugs/defects this year, but you can no longer report them within the app... or they've made that capability too hard to find. Now they want you to communicate via Facebook and X, but I don't think the general public really needs to know about my taxes! I guess they're trying to drive users off the desktop version, so they'll use the web-based version. They're just going to drive me to try a competitor's product next year. Not sure how accurate their results will be this year, either, since several screens displayed something like, "#undefined", and other sections sent me to question flows not relevant to my tax return. Then the NC state return required me to enter information about military retirement pay that I already entered on the federal flow. Very disappointing experience.

Turbotax has always been very accurate in my experience. The deluxe version is very compatible with my taxable situation. I never have to hunt around for what I am looking for.I haven't interfaced with the extra help from experts. I haven't needed the extra guidance.

Frustrated with this year's version. One key positive feature WAS It's Deductible and TurboTax did NOT let the user know that it had dropped that feature until after the program was purchased and the user went to donations. Infuriating!!! Also, something is wrong with the interface and importing of documents from Chase bank. Not all my documents showed up and of the ones that did, information was missing and needed to be added during the review. But that information was not available on any of the tax documents that I received from Chase.

MacOS version. Continues to be useful in doing my returns. Convenient, Deluxe version reasonably priced. Minor user interface tweaks from last year were okay, but text size in EasyStep View still is too small and cannot be increased (unlike for the Forms View). I had to import twice from external financial accounts due to phantom extra entries, and in one case missing data. I like the multi-year comparison views.

Lots of errors this year. Not allowing places to enter living expenses (off campus) for college expenses, incorrect calculations for estimated taxes for 2026, incorrect calculations (numbers not carrying over from K-1's) on Form 7203. If I wasn't tax savvy enough to know what these forms should have been I'd have been in trouble with incorrect tax forms.

2025 Turbo Tax was very buggy. Normally Turbo tax is the most bug-free and beautifully executed software so this is disappointing. * I installed it and it failed to run so I had to uninstall it and reinstall it to get it to work. * It kept asking me to fill out fields for a child tax credit that did not come close to applying to me. * There were many other bugs. At one point I had to end the program with Task manager and restart it.

I love turbo tax and have been using it for a number of years but the only complaint I have is as follows. I am retired military and also divorced. Per the divorce settlement I have to pay a portion of my retired military pay to my ex. Turbo tax has a place for alimony for a deduction but no place to enter the retired pay that is payed to my ex so I have to file it as alimony. The same dollar value is deducted but the IRS demands it be shown as negative income paid per QRDO in the divorce settlement. Please update this in turbo tax. I have to file a paper return with a cover letter every year explaining this rather than being able to E-File.

The program is fine, but TurboTax should STOP lobbying against our government's effort to offer free tax preparation software for everyone. It's criminal to force taxpayers to pay third-party vendors for tax preparation software just so they can file accurate tax returns.