long time user, but seemed glitchy this year. 2 times when starting it must have errored/stopped without a message. and when purchased Ohio, had to stop and start to get out of a loop where it looked like it had to download the state I already purchased.

TurboTax is easy to use as always. I completed my return in less than two hours and have just submitted the efile. I especially liked the new feature that pulled W-2 data from a picture of the paper form. It worked very well and saved quite a bit of time over entering the data manually and double-checking it. So overall, it was a very familiar, fast and even enjoyable process. I have been a desktop/Windows TurboTax user for 20+ years. I want to register a complaint, and it is a big one. I am one of the many Windows users who was forced to upgrade from Windows 10 to Windows 11 in order to install and use TurboTax this year. I strongly object to this, as I was planning on running Windows 10 through the end of 2026 at least, and possibly longer. One app should not force an upgrade to have to be performed before your customers are ready to do so. I'm sure that Intuit has heard this same complaint thousands of times already, so I won't belabor the point, but I will reiterate that I didn't care for this in the slightest. Bad decision, Intuit. If I did not have to upgrade to Windows 11, I would have given a five-star rating, but I simply can't do that. This review process does not have a way to separate that complaint from the overall user experience, so I have to downgrade my rating.

Was able to file the taxes, but the software crashed a few times and I had to go searching for an autosave file, as it didn't find it automatically. Also, had to work around the windows not displaying, and "learn more" function not opening anything. Combine that with the constant advertising for add-ons, and it was overall a much worse experience than it needed to be. Will consider other options in the future.

I like the walk-through approach even though this is 3rd or 4th year where we only get the standard deduction. The efile screen still hasn't been formatted to fit the screen so I can't click on continue without first making the taskbar disappear. TY 2024 had the same problem. When attempting to efile - received another error - this time it asked for my county?? Why couldn't Intuit pull this automatically from the zip code?

I had the pleasure of working with Daniat from Maryland. She worked with me with patience and professionalism. The day before I began the process of starting my taxes I ran into several issues, which were extremely frustrating. The following day I called customer service and received the support that I needed to complete my taxes. I have been using turbo tax for the past 7 years and will continue to use it in the future . Although turbo tax is designed for all to use individual the team support staff is always and eager to assist when called upon. Another great experience. Thank You!

Whereas in years past the TT desktop software ran easily and smoothly. This year we were completely bogged down and encountered problems. Thank goodness for The Live Help. We consulted with Sarah R and would not have been able to complete this year's taxes without her. Thank you very much Sarah.

The software is fine. The account system and actually getting it installed is nightmarish to say the least. The worst part of all is they chose to have the software not even work by making it incompatible for Windows 10, which is simply unacceptable. Not working is the worst case scenario. Make Turbo Tax 2026 work with Windows 10, having it not... is pretty much unforgivable.

I use Turbo Tax for the ease to import my financial information which is still great. But I also use Turbo Tax for 'ItsDeductible' for its valuation feature. If 'ItsDeductible' is not going to be available for valuation assistance in the future I may be trying other tax prep software.

After 80% of taxes complete desktop program would not open. 10 hours spent researching and attempting to repair. Did NOT call TT as numerous reviewers testified they were of no help. Research indicated Redistributables were likely culprits. Downloaded new ones and eventfully achieved an opening. All fine for...6 Days when problem repeated. Again an hour or two fix. After achieving a restart I put computer in sleep mode with TurboTax still open requiring no further restarts. Help/Search aid was the absolute WORST I've ever experienced on an internet site. It found NOTHING I ever searched for. Google faster and more accurate.

For the most part, the turbo tax contained all information I required to complete tax return. Due to thoroughness of information contained in questions and/or lookup information, I feel confident my ability to complete and respond to turbo tax "script" correctly resulted in production of low risk returns.