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Customer reviews for TurboTax Desktop Deluxe 2025 Email Delivery, Federal & State Returns + Federal E-file + $10 In-Product Credit (Win 11, Mac 14) for
TurboTax Desktop Deluxe 2025 Email Delivery, Federal & State Returns + Federal E-file + $10 In-Product Credit (Win 11, Mac 14)
3.9 out of 5 stars
stars
9,898 ratings9,898 reviews
  1. 5 stars48% (4,799)
  2. 4 stars22% (2,155)
  3. 3 stars14% (1,411)
  4. 2 stars7% (708)
  5. 1 star8% (825)

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Showing 781-790 of 9,898 reviews
Apr 7, 2026
Reviewer name: BHF3
4 out of 5 stars
4 out of 5 stars review

MISSISSIPPI STATE RETURN GUIDANCE NEEDS WORK

The Federal portion was fine. The State (Mississippi) portion needs some work. There were a number of sections that were not very clear about what was needed. For example, it trying to ask me for income earned from two investments - both of which were the same one with a slightly different name. It took a while to find how to delete one of them. There were others, but I don't remember now what they were. Unfortunately, I didn't keep notes on that which I know isn't much help. Sorry.

Review from turbotax.intuit.com
Helpful?22U339JSHUJV18095652630
reply from TurboTax Care Team

Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.

Feb 18, 2026
Reviewer name: SGPrimo
2 out of 5 stars
2 out of 5 stars review

Download bugs and Unfriendly User Interface

My initial download had bugs. It hung up when trying to install updates. I had to reinstall a new copy after first having to uninstall my old copy. It took about a half day wasted to get this all done. What a giant waste of time. Another continual problem with TT is that they change the user interface every year--The changes are in areas that do not need to change, such as entering income. The enter income interface this year was particularly bad. It couldn't learn that I wanted to enter data myself, not download it.

Review from turbotax.intuit.com
Helpful?22U339JSHUJV18095652630
Mar 20, 2026
Reviewer name: Joe19888
2 out of 5 stars
2 out of 5 stars review

TurboTax is not awesome this year.

There is a bug in the software. It has been a problem for over a month. Intuit doesn't seem to care about fixing the issue. The program adds a Canadian Retirement Pension section when you answer the question "did you live outside of the US?" with a NO. FIX THIS PLEASE.

Review from turbotax.intuit.com
Helpful?22U339JSHUJV18095652630
Apr 15, 2026
Reviewer name: really now
2 out of 5 stars
2 out of 5 stars review

don't lose power while filing on a PC; won't save

Downloaded the software and started filing. Power went out before I could finish. I could not reopen the program no matter what I did. I bought another copy, and it said I had to close the one I had open, but it was nowhere to be found. Luck for me I have a laptop so I downloaded it there and was able to file. Will dispute the charge with my CC company. You guys owe me money.

Review from turbotax.intuit.com
Helpful?22U339JSHUJV18095652630
Feb 23, 2026
Reviewer name: Carolbpeter
1 out of 5 stars
1 out of 5 stars review

State filing needs help

I'm terribly disappointed that for the 3rd year in a row I supposedly cannot file my Minnesota return electronically. there is nothing odd or special about my return. I'll keep trying for another week. It seems to me at some point it ended up going thru, but it wasn't without a LOT of trying. Ridiculous.

Review from turbotax.intuit.com
Helpful?22U339JSHUJV18095652630
Mar 11, 2026
Reviewer name: Joswimj
4 out of 5 stars
4 out of 5 stars review

Turbo tax's Changes little harder to follow

I did not talk to anyone and finished on my own. Importing financial information from financial institutions was much easier than expected but harder to find how to enter school income tax withheld in the right place so it would be credited on the tax return

Review from turbotax.intuit.com
Helpful?22U339JSHUJV18095652630
reply from TurboTax Care Team

Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.

Jan 28, 2026
Reviewer name: Howard
1 out of 5 stars
1 out of 5 stars review

Stay away.

I paid for the desktop version. When I finished and was ready to file, the program told me it had to charge me $40 to file my Federal taxes. It also wants ti charge me $40 to file my state form. I spoke with Turbotax, and they were baffled and sent me a link to download it again. Same issue. I spoke with Sam's club, and as expected, there is nothing they can do. I've been using TurboTax for years, but never again.

Helpful?22U339JSHUJV18095652630
Mar 3, 2026
Reviewer name: Accounting guru
4 out of 5 stars
4 out of 5 stars review

TurboTax ID Photos

For the first time, I was unable to import any of my documents. The verification pictures popped up asking me to identify motorcycles, crosswalks, bicycles, et.al. I attempted at least six times and could not solve the photos puzzles. For those of us with not great eyesight, these photo puzzles have been an abject failure at identification. Very difficult. TT needs another method.

Review from turbotax.intuit.com
Helpful?22U339JSHUJV18095652630
reply from TurboTax Care Team

We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.

Mar 31, 2026
Reviewer name: INTUITPAYMENTSYFU12
1 out of 5 stars
1 out of 5 stars review

charged 2x for my payment to the government..

On my credit card I was charged 2 to times for what I owe the us government that would be $1027.00 plus $28.00 for processing fees. now multiply that by two. on my credit card That would be two transactions $2110.00. there were two errors according to this program/app INTUIT.. and it kept asking for my credit card each time I fixed them. how do we fix this, so I DO NOT INCURE ANY ADDITIONAL INTEREST CHARGES ON MY CREDIT CARD. WHO DO i CONTACT TO FIX THIS.

Review from turbotax.intuit.com
Helpful?22U339JSHUJV18095652630
Jan 29, 2026
Reviewer name: RA Belt
5 out of 5 stars
5 out of 5 stars review

Unmatched Performance

Excellent program. Makes filing your taxes effortless. I have been using Turbo Tax for many years without errors or difficulties. Highly recommend its use to everyone. Don't pay a preparer to use software to prepare your return when Turbo Tax will walk you through it in the comfort of your own home.

Review from turbotax.intuit.com
Helpful?22U339JSHUJV18095652630
reply from TurboTax Care Team

We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.