I'm a TT user for decades. Some truly useful features seem to be discontinued, or are extremely hard to find. i ended up using Gemeni AI to find things. - no way to do a trace back from problematic number to where it was changeable input; cause me couple hours' work - unclear how to differentiate forms from worksheet-forms combinations; in older TT versions, I could easily relate the questions and boxes to the specific line on the 1040, so I could directly fill out 80% of questions/data and concentrate onf the rest using what were better explanations - generally it seems latest TT has minimal explations; e.g. different between HSA, MSA, and TSA, which are very different but poorly explained; I wasted hours trying to get 1099-SA for my FSA until I finally found from FSA company that no 1099's are provided or needed for FSA's

Turbo tax online was pushed on us this year and it was not functional. Spoke with turbotax, was elevated, then told if I wanted to speak to a tax expert it would cost $40 more dollars. Switched to desktop and am manually filing state taxes now and i worked fine. Even the help boxes were different between online and desktop

I've been using Turbo Tax Deluxe edition for many years. There is still an outstanding problem when you install the software on an external drive as I do every year to keep my tax information separate. I alter the installation path name and install successfully. The import function then finds my info from last year's return and works great. When I go to save my new return thought the path hasn't changed to this year's installation loction on the drive. I always find out when I'm ready to file. Unacceptable by now!

I've been using Turbo Tax for many years. When preparing and filling out the different tax categories, the instructions are easy to follow and if there appears to be a problem, the program will ask you to verify that what was entered is correct. For the 2025 tax year, instead of the CD I normally receive, the program was downloadable. The download was completed with no problems encountered. Prior to actually e-filing the federal and state taxes, the program checks for accuracy and will prompt you if a problem possibly exists with information that has been entered. Turbo Tax makes e-filing of both federal and state taxes a breeze.

49 errors to fix due to improperly ingested financial statements Carryover information from the previous year created problems Forced me to upgrade to Windows 11 for no reason Repeated attempts to force me to file state taxes which do not apply in my state

To match a tax accountant's help in preparation ..... asking questions outside of routine that may apply to the average TT, that the average TT user might never think would apply to them. I bought a house in '25 and sold the primary '25 residence in March '26. That issue was not brought up clearly in doing the return. The new house (MI) looked like the primary residence in the return and had to find and add the real primary residence (PA) taxes to the return. Even though the primary residence address for '25 (PA) is listed on the return it was the new address treated as primary. That confusion should have been eliminated with a series of questions.

Overall a good tax prep tool to have. What I don't like about this product is the constant marketing to get you to buy more services. I've paid for the desired product, that should have been enough. Also, the fee to use Intuits payment services is higher then other similar providers for the same service.

THIS HAS BEEN A TERRIBLE EXPERIENCE>>AT THIS POINT I HAVE NO IDEA AS TO WETHER OR NOT I HAVE SUCCESSFULLY FILED MY STATE TAXES OR NOT.. Turbo tax used to be a great product but it has gone down hill. Everything now is about upsale and additional charges...

Although TurboTax certainly saves time over manual tax preparation, the constant "upsells" make the product feel "scammy." If Intuit can't make a profit from half the country's population purchasing the software, then charge a little more and avoid treating your user like they are purchasing a used car from a shady dealership.

TurboTax is a very good product. It drives the user through all possible considerations. When an entry is not understood, TurboTax provides detailed help, with examples that clarify the requirements of the data being asked for. I have 5 small businesses in my household and TurboTax is super-helpful with them! I have only one suggestion for improvement: clarify in every window which BUSINESS is being worked on vs. TOTAL HOUSEHOLD entries being asked for. Thank you TurboTax for a great product; I've been using your product since 1999 as I recall!