I have used TurboTax for years and am very grateful for it's taking me through step by step-by-step feature. This year, at age 94, I deeply appreciated the telephone help from some amazingly patient assistants. I am reassured by the check errors feature. Thank you.

After 20 some years, I will probably look for something else next year. The changes in the product are for the worse. I am getting bombarded with entreaties to upgrade to the online premier version. Maybe I accidentally said yes one time. Biggest problem I had was that the program somehow deleted three key 1099R forms from the record. I had printed a preliminary copy of the 1040 that did include these. I discovered the error too late and now have to file an amended form. The wierdest thing was that when I reentered these 1099's I thought well my tax is going to be higher but at least I will have more withholding to show. But somehow, the withholding had not been deleted. I have to file an amended return and write two more tax checks. I may have to pay again to efile. Don't know yet. Also, it won't pull up my return from last year now so I can't easily do a two year comparison. My tax advisor doesn't like Turbotax. I will consult with him before filing and see wha he recommends.for next year.

It was mostly fine, but there are things that can be better. For example, some of the obscure income and deductions should already be filled out. For example, some of the deductions are based on income. If the income is over a certain amount, they aren't valid. These should be "locked out" because the income information has already been filled out. When you go through them, you end up finding out that yo don't qualify. It is a waste of time that can be avoided if the software was smart enough to handle those situations.

The software was easy to understand and use for the quick completion of my return. If I am paying for the purchase a product, I should not see advertisements within that product. Attempts to upsell the product, or advertisements for other products by the same company within the software that I purchased are not appreciated.

Life expert is very patient ! But our tax return is very simple and straight forward, don't need expert's help in the past. This year the new software made some new changes which made the easy filing more time consuming and not user friendly at all especially for senior people !

There is a bug in your software related to energy credits. I input the address of the property. When I did final review it found an error. Said I needed to input the address of h property, which I did again. Did final review and it said I needed to input the address of the property. I was an endless loop. Finally got someone on the phone and we were able to fool the software by saying the property address was not at my main residence (it was) and then I was able to enter an address and get it accepted. If I want to open TT to check something on my return, I should be able to bypass Update TT. Why do I need to sit for two minutes to update when I am already done? There should be a way to find the date a return was e-filed.

The 2026 Deluxe has significantly changed from 2025 in my opinion. I had several occurances of confusion as to what to do. The 2026 is somewhat difficult to use when importing and also manually inputing data. I had difficulty checking my printed records to verify what was imported. Specifically, finding a menu entry to verify was very difficult to find. Anothe issue I had was IRA distributions. Only in the final check brought up issues (fixes). The questions asked sometimes did no match what Ameriprise and Wells Fargo reported. I had to research answers the questions.

I filed my return using the online version, then after I purchased the desktop version, I cannot file an amended return. It is the same service, although the online service wants an additional $69 to file the amended return. I am not happy about this.

As always, TurboTax is excellent. This year, I got the Tax Expert option but didn't use it, because I didn't need it, but I loved having the assurance that it was there in case I did. As it turned out, all my thorny questions were easily answerable using AI and IRS publications. But in the process, I realized that many taxpayers are not so lucky - that there are much more complicated situations than mine, and that having experts on hand to help sort things out would be essential.

Overall your city tax interface is weak. Also, I am stuck in a do-loop where i get a message: Hmm, looks like we hit a snag. We recommend you revisit your last topic to make sure it is correct. I did that and it won't let me go past it. Very frustrating