I have used Turbo Tax or over 15 years, and they just seem to be getting worse. First, they no longer have the running tabulation of what is due or will be returned on the top banner. Second, the "convenience charge" for asking to pay with your credit card is beyond absurd and illogical. If someone owes 1000, at your rate of 2.49%, they would be paying $31 to file. Considering most cards only GIVE 1 or 2%, it would actually be a loss. Finally, while there IS fine print, still trying to advertise "Free State" without the filing (an additional $25), is another example of being deceptive and trying to gouge customers at every turn. So MAJORLY disappointed after all these years.

Tax software works well but you have to pay attention and know something about whats needed to file. I almost missed reporting my SS income because I expected the software would prompt me for this info. I would not recommend this for complete novice as basic filing knowledge is required.

TT has a glitch with Business deductions. It automatically enters a 0 for anything I don't need including Energy Efficient Commercial Bldg & then won't e-file, because there's a 0 on that line. It was difficult to determine how to fix this. I read several comments online.

Download and install is a nosebleed. Need to submit to multi-factor authentication in order to access more multi-factor authentication. Forced Intuit Account registration to "confirm my identity" but you were glad to take my money without confirming my identity; that is a bait and switch. Turbo Tax did not handle my healthcare properly, had to go back and do it manually. What if I had not known that was necessary? I really don't like the constant up-selling and cross-selling. It's taxes. I want to get in and get out as quickly as possible. I don't want to form a long-term relationship with my tax software.

Very seamless--not brain surgery. I made a few mistakes (not saving my inputs); I lost them and had to enter everything after I was almost done. I thought my taxes were associated with my login information. That is incorrect. I couldn't locate my information until I called customer service. You access your tax information by clicking on the red check mark icon. That isn't stated anywhere.

I am upset you do not support form 8621 - a simple informational form. I understand there is a cost to programming the interview questions but most of us would be happy just having the form included in the software to fill out ourselves. This missing form means I can't e-file my federal return which means I can't e-file my NY state tax either. If form 8621 is not included in Turbotax next year, I will be using TaxAct which does support this form.

Thanks to my newer Windows 11 laptop, the download and updates did not take too long. I do like the detail, answers, and guidance for new situations and new tax laws, but TurboTax has become even more commercial and pushing ads and extras that make filing even more of a hassle and headache. I do not like that there is no longer a CD option, but desktop okay and no sales tax. Price is great!

TurboTax wouldn't let me file my state return. Kept hitting a snag trying to save it before entering credit card information. I gave up and filed it by mail. Followed all the advice regarding browser and deleting cache. Trying to get online support was almost impossible.

First time filing Married filing jointly. Last year both filed Single. On the Federal Worksheet for 2024, it combined our income for our AGI and showed the wrong filing status for 2024. It showed (2) MFJ. When I electronically filed my federal and two (2) states all three (3) were rejected because couldn't correctly identify me because the wrong AGI was populated. Did I do something wrong, or is this an issue with the Turbo Tax program. I would like to be advised of the resolution of this issue. I corrected the error and am now going to re-electronically submit only my federal at this time. Once it is accepted I will re-electronically file both of my states. I've tried several times to go back over the Step-by-Step instructions, but can't find where I populated my AGI for 2024.

Too many ads asking me to purchase your aditional products. Too many windows telling me I need to fill out state taxes and my state has no income tax. One window even stated that I couldn't submit my federal taxes until I finished my state taxes and I had to circle back in order to move forward. Even below, I have to state my state.