TurboTax was very disappointing this year with updates so far behind that we couldn't file until 3/6/2026 (due to Energy Credits form having major recurring issues). I spoke with a live expert who was respectful but took 45 minutes to finally tell us that TurboTax had to release another update before being able to file (this should have been a very quick response once they were told what the issue was).

Not enough information provided on some steps. Questions are not always witten in an easy to understand manner. The user is not notified that if you choose to pay the state e-file fee using a debit to your bank account, that you will be charged $40. If you pay by credit card, there is not fee. Even after troubleshooting, I could not determine how to correct this, thus am now filing by mail. Hopefully, my account will not be debited on the date that I assigned. And, why the online versions of a given version are different than a desktop version is maddening! I entered all my data in online TT two times and was pompted to upgrade based upon the forms that I had to file, while the desktop version offers that in a lower priced version. I purchased the desktop version. Ultimately, I entered my data three times. So frustrating and a huge waste of my time!

Needs improvement - limited or no information on changes to tax laws for 2025, i.e., temporary 2025 standard deduction for seniors, overtime premium. No backup file option and no menu option to delete or remove tax return created in error, i.e., Save As creates duplicate file with custom name.

First time i did a state return. Seemed like alot of steps to finish it after the informtion was entered The fees seemed very confusing. I had to pay for the state download, then pay for a submittal fee I think 40 dollars and some fee for 27 dollars I definitely will do state myself next year. Not worth the fees etc

TurboTax is still a solid application to file one's taxes. It's reliable and will guide you through the proper steps. I did not have any issues installing on an older Mac (Intel) updated to the latest OS (Tahoe 26.4). Though it's now nagging you more than ever to buy additional services as you go through the filing, you can always skip that. It does have some deficiencies not corrected after many years. The IRA distributions entered early in the process, and for most people automatically entered, are suddenly "forgotten" when it comes to getting you a nice tax break later in the process. Now I have to submit an adjustment to my 2024 taxes because of it! There's a few more annoying things like when it asks you to print the Federal payment voucher even if you're filing online and paying online too. It's only needed if you mail your payment. Annoying because it's easy to fix and they don't. Anyway it still works for me after maybe 30 years of using it, so why change... well, maybe when the price will get to be too high.

I have been using Turbo Tax for years and the program just keeps improving every year! I know I can trust it to be up to date with the most current and accurate tax information, and I love the way it walks me through every section and answers any questions I might have. I also love being able to do my taxes at home and not having to pack up everything and take it to a tax office, and my budget really appreciates the money it saves me. KUDOS, TurboTax!!!

Initially the program froze after inputting Wages and Income. I had to force quit the program, lost all my data to that point and start over inputting data starting with Personal Information. After that, I saved after every section. The section in Wages and Income went to Canadian for some reason but I was able to navigate around it. Other than that crash and data dump, the program was easy to navigate, as in past years. User Advice: save data every few minutes.

The really mucked TurboTax up for tax year 2025. I've been a TurboTax user since the late 1990's. I do my taxes, did my in-laws for years (both deceased now), do my mother's and my brother's and for close to 8 years now my 3 children's. This year the interview process seemed more unclear and cumbersome than ever. The review for errors was almost non-sensical. It had multiple issues with imported documents. I though I messed up so badly, I deleted my mother's and started fresh. It actually needed address and multiple changes for Edward Jones downloaded 1099-R. Next year I am going with H&R Block.

Please enhance import interface with JP Morgan Chase. I always need to go to forms to correct the entries every year I use TruboTax. 2025 version got stuck with digital asset questions that every 1099B entry requires manual override, which is a lot for my portfolio. in 2025 I searched JP Morgan Securities then in 2026 I needed to search Chase. Thank you for continuing to improve the interface.

Your user interface has gone from very good to almost unusable. Unless you go back to somethng more like the old user interface, I will not procure Turbotax for next year. Your changes added a huge amount of frustration and days of unnecessary repetitive work. I finally resorted to using forms, I can only hope I got it right. I have used TurboTax for the past 20 years (maybe longer) and in one year, you destroyed the trust I had in you.