It is very simple to use. The guided questions make it so. It makes a very complicated tax system simple. I've been using it since it first came out and have never had a problem. Of course I have a fairly straight forward return which helps. I will continue to use it.

It is difficult to find help from TurboTax during the process of preparing the return, not tax guidance but software related help. It is relatively more difficult this year compared to the past experience. I have used TurboTax since the beginning of TurboTax.

the software has always worked fine for me over the years with the exception that on my Mac it can not find my previous years return the last 3 years and I have to manually enter the information. could not say if it is the software or Mac. I avoid cloud storage as much as possible so that could be a thing. I have no intentions of using the online services to file in the future either. If desktop becomes unavailable I will file another way.

I have used Turbotax for over 30 years. The past 2 years have been the worst, and this year has been by far the worst. The deductions section was terrible. Forms from previous years had to be deleted and reentered. I was unable to review the data in the deductions in the application and had to use forms to enter and review all data.

The software itself is fine, but given how Big Tax (i.e. TurboTax/Intuit) is the reason why taxes are so difficult to begin with, I can't give it higher than a 3. They waited until the very end of the free file I worked on to tell me I made too much in interest then made me get the Deluxe, which doesn't even include state! It's beyond absurd. Even so, I used to be able to print the state return and mail it, but now they won't even let me print the return. Stop being so greedy and at a very, very minimum, include state filing in the already too high price of ~$60.

Used TT for many years. This year I filed using on-line - should have done if off line. Found it very unwieldy. Several times I would close out to research something and reopen my file only to find no edits had been saved. Would fix errors that were flagged and still they would keep coming back as errors. Felt like I was being rushed through.

I've used TurboTax for several years now, and have not been disappointed. The guided steps through each section is really helpful. Calculating our tax liability each year is confusing, as things change from year to year. Thankfully, TurboTax is on top of that.

I bought the software in January. The program crashed after updating the first 2-3 times I used it. Once, the program asked to update after I finished my state tax form. When it returned after the update, some of my entries had been lost or changed. I have used TurboTax for more than 20 years and this is the most trouble I've had with the program

I have been buying TurboTax for years. This is the first year I have had issues. Can't return and doesn't work on my computer. They send you to online not telling you that it negates the other returns you could have used this for and it is only good for 1 return.

I've used TurboTax for many years. I think it's getting easier to use. Perhaps I'm just getting more used to it but I think explanations and guidance are clearer. Some processes seem to be simplified. My brother, who uses TT Premier, said the same thing. Importing from my previous TT and from my financial institution went without a hitch. Don't think that happened before. My only complaint is all the prompts to add on products or services.