Turbo tax did not include Form 1-A for additional deductions for seniors and filed with that mistake. It is impossible to get any help for their mistake without paying them additional $. They force you to use Windows 11 and their online services are incredibly frustrating and at the end of the day, no actual answers or resources to fix the problem they created for me. I have been using Turbo Tax for 20 years and also other intuit products. This will be my last time with any of the products.

I have been using TurboTax for decades. I have a couple of complaints/suggestions. 1 - Turbo Tax is unaware that the United Nations Joint Staff Pension Fund does not have a federal ID number on its non-standard form. That may be true for other international organizations as well. I do get tired of the error flag popping up. 2 - On the New Mexico return, It would be reassuring to have you ask for the driver's license number EARLIER instead of seeing NONE when reviewing the forms.

Not enough information provided on some steps. Questions are not always witten in an easy to understand manner. The user is not notified that if you choose to pay the state e-file fee using a debit to your bank account, that you will be charged $40. If you pay by credit card, there is not fee. Even after troubleshooting, I could not determine how to correct this, thus am now filing by mail. Hopefully, my account will not be debited on the date that I assigned. And, why the online versions of a given version are different than a desktop version is maddening! I entered all my data in online TT two times and was pompted to upgrade based upon the forms that I had to file, while the desktop version offers that in a lower priced version. I purchased the desktop version. Ultimately, I entered my data three times. So frustrating and a huge waste of my time!

I feel Intuit is trying to move customers to the on line version, I did not care for the jumping threw hoops to get to the desk top product I for one will not use the online version ever. I an old and don't like change been using Turbo Tax for a long time and want to keep all me records the way I always have kept them. Just my two cents worth. Thanks Doug

Have used Turbo Tax for years and loved it. Since the product migrated to an online download, it has been loaded with issues. This year spent over 2 hours on the phone with Special Support, with ZERO results. They were pleasant, apologized many times, but even with their tech support added to the line, no results or resolution. I spent another 2 hours online searching for answers and FINALLY was able to resolve the problems with the software by accessing the program as Administrator and working through 'patches' and 'downloads'. Not sure I will use TurboTax in the future. It is a shame, as it used to be a reliable, quality product.

I have been using Turbo Tax for 23 years and haven't had much problem doing so. Why am I getting emails telling me I need to add my income? We are retired and I entered all our income from SS and retirement accounts. I found it much more difficult to enter our SS and retirement income this year than in previous years.

Turbo Tax Deluxe was easy to follow the instructions. It is easy to save and was able to come back where I left off when I was not finished with adding all the information. I did have an issue with Turbo Tax calculating the state sales tax and showing the amount on the summary form even though I chose to use the state taxes paid. I noticed a large number of users had this same issue.

Unlike the past 20 years I have used Turbo Tax I cannot recommend it this year. There was no side by side year comparison. Information from last year tax return was not used to generate appropriate forms for this year. I had to figure it out for myself. Prompts for this year were not nearly as helpful. Unless I read of improvements before I select software for next year will be looking at other products.

I have used TurboTax for several years and have been pleased with the service, However, this year, I had to re-enter all my information because I could not transfer our return from last year to this year. In addition, I could not find where to apply my refund to next year's Ohio income tax, so I just had it refunded.

Initially I tried the online version. It was so confusing that I went back to the download version. I paid 80 and it worked great. Please do not discontinue the download version. It seems you're pushing people towards the online, and its questions are vague and if you click one thing wrong you have to search back, back, back. I spent 3 hours on it. It took me less than an hour after downloading to my computer. I give the download version 5 stars. The online version zero.