It took me 30 minutes to figure out how to purchase and download Turbotax. This was both one for MAC and one for Windows. I DO NOT want to use the online version. Please make it easier. It is almost like you are trying to prevent me from using the download version.

During the process of downloading information from investment companies, a screen came up that the connection had been made. There was nothing on that screen to tell me what to do next. I called customer service, and Ralph told me to just click on the Turbo Tax icon in the task bar and it would go to a screen that showed that the download had been completed. It would have been helpful if that instruction appeared on the screen that said the connection had been made.

every year i try to use turbo tax to forecast my with holding at the end of the calendar year. so i buy the full priced edition in november but it never is complete so I overpay as later offerings are 10- 20 dollars cheaper. you should sell it as a partial solution, as it is shady business practice.

I have been a loyal Turbo Tax client for over 20 years, subscribing and paying every year. Your tool CLEARLY says "E-FILE FOR FREE". This year I notice that in addition to the fees for purchasing the tool I now have to pay an additional $40 to e-file because I get a refund. That is the definition of a misrepresentation. I wil be looking for tax tools elsewhere next year.

Everything was fine except for the excruciating time it took to update TurboTax every time I went into it. Took like 40 minutes every time. Never had this problem in past years. Please fix next year or I may be forced to switch to another software.

What was the Canadian information for s and why couldn't we just put in NA. Entering interest income and 1099R' were absurdly difficult. The information on the payees were there from prior years returns but we were unable to retrieve it. After about 1 hour of trying the options we finally stumbled on SKIP IMPORT and it worked but there were no instructions. There was no explanation of what SKIP IMPORT would do. We called the 800 number and the email that was sent was less than worthless. It seems that every year you make something that was easy difficult.

I love the desktop version, I've used it for over 25 years, and rarely have a problem. This year, I tried the online version with the same information I eventually used in the desktop version, but it wouldn't transmit my return; I kept getting an error: Our records indicate that you are not entitled to e-file one or more formsets.

Only issue is with the license code sheet, back page instruction 1 "Go to InstallTurboTax.com" It was frustrating because internet tools direct to the free download site (whether that is search engine or not unclear). The instructions should give the full address that goes directly to the download site https://InstallTurboTax.com

I have used Turbo Tax for over 30 years & I have found it easy to work with & I am completely satisfied with the results of the product. It's knowledge of tax law is outstanding & I feel completely comfortable with the accuracy of the results. Thanks Turbo tax for your continuing excellence in keeping it the best product on the market.

More annoying every year. I don't think they review old areas at all, even if current changes could make something less clear. And just to get a download vs. online (which is clearly where they want to drive someone) takes effort. If you have errors, it points you to an area, but doesn't tell you anything useful. Had to rework/enter the entire thing, including clearing blanks, to figure it out. Fifty questions to get you to take their extra advice and prep. Annoying.