One state return was included with the price of the software. I had to exit the program when I was not completely finished with my state return. The next day when I opened my state return, finished it and was then ready to file my taxes, the software considered the re-opening my state return as a second state return and I had to pay $25 to file my state return even though one state filing was included with the original purchase of the software.

I was having a problem and was connected to Tia in Kentrucky and he was the best. He was above reproach in assisting me, and kept me as a yearly user! No one else could help me, but he did an excellent job of helping me!! I have been with you for 22 years

it seemed less user Friendly than in the past. I had numerous occasions where I had to go back a page or two or more to redo an answer because I misunderstood or was confused by the wording of a question. Also, and maybe it is me, but didn't there used to be a prompt at the top of the page so one could go directly to the form and see what had or had not been entered.

Once again, after 22 years of using only TURBOTAX. DELUXE, this software took me easily through the whole process. Even though I had inadvertently deleted the ".tax" version of my last year's final file, excellent customer support guidance got this year's TURBOTAX DELUXE software sufficiently synced up to meet all info demands that are available online, correctly, without any extraordinary help from me.

The right mouse key does not bring up the "paste" menu. You should incorporate normal windows functions into your program. To paste a value into a turbo tax entry I have to use CTRL V on the keyboard. Very old school and makes your program appear clunky.

There is quite a mess with 5 digits TurboTax PIN code. If you don't enter it then IRS rejects tax return with the error "IND-666-02 - If the Spouse SSN appears more than once in the e-File database, then 'PINTypeCd' must not have the value "Self-Select On-Line".". It actually caused tons of problems for me, a lot of back & force with IRS in order to figure out if there was any identity theft etc. The problem was that TurboTax online version doesn't allow to enter TurboTax 5 digits protection PIN (or at least I couldn't find where it's possible), which causes invalid headers in the tax return and the rejection from IRS.

I have done my own taxes for years and am even a certified tax preparer. Sections of this version of turbotax were unnecessarily difficult and the language vague. I think probably to influence me to get tax advice. I also didn't like the "online" version.

Overall the software is good at hand-holding you through the process of filing your taxes. The issue is when it comes to e-Filing them. The software does not check for requirements like Fed ID PIN is missing so the Fed gets rejected, and the State gets rejected because the fed rejected - then you have to got Bak into Turbo Tax fix the issue and refile - and PAY again. I feel there should not be another charge because the software "checked" my filing and missed this critical item.

Turbo tax definitely makes it so much it easier with the thorough walkthrough to address each filing section. I sincerely appreciate the new feature to tag something if you need to go back and review something and it takes the hassle of trying to find it yourself. I like how I feel a more sense of control of the safety of my privacy especially with sensitive information and know that I don't have to rely on somene else potentially missing something or holding onto my info later. Prayerfully, that turbotax information doesn't end up on dark web anywhere being that any information online puts anyone at risk. I've been using it for years and highly encourage others to do so - especially when I hear the prices that other people pay in-person preparers. Totally a turbo fan and really grateful. Also - I passionately love the ability to bring in prior information from the year before into the current filing. Such a time saver and a relief. Nice touch with the updates too.

I've been a TurboTax user since the late 1980s, when it was called ChipSoft. Each year it seemed to get better -- until the 2025 edition of TurboTax. The ability to get "data source" info on lines of tax forms is VASTLY curtailed, as is the ability to initiate "overrides" if necessary. There were points where I was getting error messages on a number which was, in fact, not in error and the override function didn't work. I spent a LOT of time trying to finesse this and finally fudged the data to get the correct results. GRRR! I used to be able to get ALL my Vanguard data in a single transfer -- now it requires multiple steps for each account. If Vanguard is responsible for the extra complexity, as the largest tax prep company, Intuit should work out a more user-friendly solution with Vanguard and save everyone a ton of time. Yes, I'll continue to use TurboTax, but not as happily as before, unless they make at least the changes I have highlighted. And I strongly suspect I'm not alone.