I have used Turbo Tax for over 10 years, it was always very easy and straight forward. many explanations, help tips, etc. this year there was an option to pay $60 for live tax expert instead. the GUI was so cumbersome and unhelpful, it was frustrating. I was not about to pay for a customer service experience that would have left me just as frustrated. Previous years were, the GUI was very polished, and easy to understand. There were very few mistakes made that I had to go back and correct. this year was so full of bugs, causing me to constantly go back and try to figure out what was wrong. This year took me over 6 hours to get me through something that would take me Barely 2 on a rough year. I can see the direction this product is taking, and I will not be using any more. I will be looking for a different option next year. Accuracy, Features, Guidance, and interface all were frustrating, cumbersome, and very user unfriendly this year. You need to do better.

I have used TurboTax for over 10 years and have always given it a 5 star review. This year I was very disappointed that It's deductible was not included. I have used it extensively in the past and it saved a lot of time. What was provided with the program this year I found to be cumbersome and unusable.

I thought I was going to have a heck of a time because I read a bunch of reviews where some folks had issues with this software. I had zero issues, just make sure your operating system is compatible. I have a Mac with Sequoia 15.7.3 software and the whole process from downloading to filing my taxes was simple. 2 years ago I DID NOT read the specs and bought the software and could not load it on my Mac (I had an older operating system at the time), luckily I had a old Windows computer that I had to use, but not gonna lie, I was mad, but it was my fault because I did not read the fine print. Would definitely recommend this software especially if you have a Mac with Sequoia operating system.

I've been using TurboTax for years but it still has a ways to go in helping people when they are busy and going back and forth. Everything is so compartmentalized, it's hard to get from one place to another without being forced to go back over everything. A nice outline to click on an area to help get you to where you want to go would be nice.

The printing & saving of the state return was not very easy and required me to jump thru hoops to figure out how to do it since I wanted to mail the state return. you have everything focused on e-filing the state. It needs to get easier or I will need to use other options.

I have been a TurboTax user for over 20 years, but this year’s experience has been extremely frustrating. The CAPTCHA login process was unnecessarily difficult and poorly designed—I ultimately had to contact support, and even the phone advisor agreed it was a confusing and unpleasant experience. This should not be happening with a product of this caliber. I am also increasingly dissatisfied with the ongoing push toward online-only functionality. I do not want my financial data stored or managed online, and I strongly prefer to keep everything on my local computer. If TurboTax continues to move in this direction and limit offline usability, I will seriously consider switching to another provider such as H&R Block. At this point, it feels like long-time users who prefer a traditional, local software experience are being overlooked. I expect better usability, fewer barriers to access, and more respect for user preferences.

This years product design is bad. Using the box approach has led to mistakes. Last years program was better. Any downloads from financial houses led to double entries if one was not careful. Wells Fargo was terrible since each entry had to be redone for each step.

Hate the fact you stopped support for Windows 10 systems. There's something called extended support for Windows 10. There's no reason TT can't continue to run on Windows 10. Also, why do I have to sign-in to use the Help? Planning to use a different tax software (cheaper) next year.

For the most part, the turbo tax contained all information I required to complete tax return. Due to thoroughness of information contained in questions and/or lookup information, I feel confident my ability to complete and respond to turbo tax "script" correctly resulted in production of low risk returns.

Over the past few years there have been situations where I have been able to access the forms and edit them. This year there was an issue with the Canadian Pension. Even though I kept clicking NO it asked for info. I think that finally got fixed. I found it very frustrating.