Directions are clear. Learn more buttons provided needed information. have used Turbo Tax for years and find it very reliable.

I have used Turbo Tax for several years and feel confident that it will guide me thru to the final step. My taxes are not complicated.

Software Crashed / Locked in place. Lost all entered data and was forced to start from the beginning again. Very frustrating.

the interview process or guidance is really clumsy and not well organized. Adds a lot of extra time to completing the return.

navigation and terms were often confusing. Not up to standard enjoyed in the prior 10 year I have used TurboTax.

I have used TurboTax since 1997 and I had more trouble following instructions this year than ever before.

Interview asks questions which are answered; however forms of personal information don't match the interview

The IRS will no longer sent refund checks. There is a box on the transmittal form requesting a refund check11

Updates are late and then difficult to find. My e-file was delayed several days until I figured out how to find necessary updates.

Been using Turbo Tax for years, love it's simplicity and Accuracy. I'll continue to use it until something else gets released that is better.