This year's program had a lot of bugs in it. It would take me to screens I didn't need to go to, and would require me to provide info I didn't need to type in. I had to keep going to the forms section to delete info I added just to be able to get to the next step. We've been using TT for at least 10 years, and don't ever remember having so many issues.

I have used TurboTax for years and am very grateful for it's taking me through step by step-by-step feature. This year, at age 94, I deeply appreciated the telephone help from some amazingly patient assistants. I am reassured by the check errors feature. Thank you.

Have to pay late fees for State TAX. TT asked to fill in data from 2024 file, to accomplish that, had to open 2024 TT State Tax file. TT was not able to obtain data itself, without my direct input! Could not cut & paste from .pdf file to 2025 State file. Of course I am lazy but TT should be able to obtain data from past TT 2024 file.

Simply put, three phone calls and each person with the exception of the third phone call were not helpful and simply appeared to not be interested in rendering help that one would expect from a helpline. I made mistakes with not retaining my return when I started with a new computer. but the lack of guidance was grossly incompetent. A simple review that I was able to determine by working through the process would have yielded the solution. Instead, each person, with the exception of the third call, appeared to being more interested in getting me off the helpline.

The new format for entry with "squares" for the different accounts to pick a square, then import or hand ennter is very non-user friendly. The sequence is select an account, select import or hand enter, then present the needed fields. It kept switching between the entry methods without m asking it to switch.

TT could use some extra guidance in certain areas. I cannot remember in what areas at this moment but I did not find this year's use as easy-to-use as in previous years. Even with this in mind I still give TT a good rating and the filling process was the easiest section to complete. At this time I believe I will be using TT again next year.

I've used the desktop version of Turbo Tax for years and was always happy with it. This year there were too many prompts to get live help or do my taxes online. I bought the desktop version for a reason. Also, when I went to print my return for review, it kept sending me to a website to log into Turbo Tax. That was annoying. Please return the desktop version to the way it used to be.

I have a very simple return and yet it is very difficult to use your product. Besides the complexity of the tax code I think it may be because you have too many options currently. Also I could not find out how to verify the accuracy of the ip pin I entered. Also you force me to use a nickname to submit this review, what a pain!

Right out of the box software issue related to transfer of files from last years return - had to go out to help site to figure out how to fix. This was annoying and suggests you all are not doing due diligence before releasing software. The refund processing section is also poorly done - as it doesn't tell you up front about a $40 processing fee if deciding to take cost to file state from federal refund. Poorly presented. You all should be doing better than this.

I have used TurbTax for around 15 years. This year's version was not as good as past years. I had to shut down yesterday because it kept sending me back to a previous page but would not allow me to edit the previous page. That part was better today, but it was still a more laborious process that past years.