Purchased the desktop version but tried the "upgrade" online offer. BIG MISTAKE! After 2 hours online, I was still not ready to file, so I decided to quit and go back to the desktop version. So many issues online, from importing last year's info to updating the forms and importing for financial institutions. Stop changing what works and focus on getting it right the first time.

Until this year, I LOVED TurboTax. It was easy to navigate, and instructions were clear. This year's version is so bad that I am fairly certain I will cancel my enrollment. I am forced to mail my state return, as Turbo Tax is trying to force me to enroll in Audit Defense, even though I declined and removed the form from my federal taxes. The many offers to upgrade or do online or do things I don't want to do are wasting my time. The system is glitchy, and I had to seek help to solve a number of problems. I've wasted more time than I wish to disclose.

Unable to file the returns via email since Turbo Tax indicates the 8911 form needs to be filled out when no credit is claimed. So after bring charged for State filing of $25, I am instructed to file by mail. Please reverse the charge for the state filing!

your program this year was the worst version that I have used. Very hard to follow, asked questions that were not pertinent and would not let you by question. Fix it or you lost me as a customer. Definity not worth the money. used your program for many years and this has been my worst experience.

Everything was great as usual until I tried to print out my tax forms Adobe Acrobat pop up kept interfering with me trying to print my tax forms. No matter what I tried, (x-ing out of pop up, turning down offer for free trial, re-signing in on my adobe software, or even agree for free trial (but not free, they required a credit card immediately)) the pop up kept coming back and interfering with my attempts at printing. Extremely frustrating just to try to upsell a product I didn't want. Crazy Will make me think twice on using Turbo Tax next year even after using it since the early 1990's. It was that frustrating. FIX IT!!!!

Generally clear although I had to look up a couple of topics (outside of Turbo) for additional explanation. It was difficult to submit while working on a laptop only screen. I had to wait until I got home and put it on my big screen, in order to be able to click the submit button. One state submission is advertised as being free, but it is not free.

Turbo tax online was pushed on us this year and it was not functional. Spoke with turbotax, was elevated, then told if I wanted to speak to a tax expert it would cost $40 more dollars. Switched to desktop and am manually filing state taxes now and i worked fine. Even the help boxes were different between online and desktop

Initially the program froze after inputting Wages and Income. I had to force quit the program, lost all my data to that point and start over inputting data starting with Personal Information. After that, I saved after every section. The section in Wages and Income went to Canadian for some reason but I was able to navigate around it. Other than that crash and data dump, the program was easy to navigate, as in past years. User Advice: save data every few minutes.

PRODUCT IS GARBAGE. YOU HAVE AN OUTSTANDING SNAG MESSAGE FOR 2 YEARS. i HAVE USED TURBO TAX FOR OVER 20 YEARS WITH OUT AN ISSUE. BECAUSE OF THIS i WILL USE ANY OTHER PRODUCT WHICH DOES NOT STOP AT THE END WITHOUT BEING FIXED. THANKS FOR WASTING MY TIME/ MONEY ADDITIONALLY THE COST OF MAILINGS. i WILL DO MY BEST TO WARN CUSTOMERS NOT TO USE YOUR PRODUCT.

Product seems to ask far more questions than in past. Might be Trump's bill. Product freaks out on updating some entries - won't allow any input. Most critical example in my case is it won't accept Illinois State Property Tax - over $10K in my case, so it doesn't flow thru to state form where I get a 5% credit what zeros out what I owe the state. I'll have to go thru all the machine generated forms to see where it when wrong. My guess is it won't allow any changes on the 2025 form in places where I had detail sheets last year. Things like names of doctors and dollar amounts for each.