I had I problem that I was unable to fix on my own. Did need to purchase the help. Cathy was great and very knowledgeable. She talked me through the necessary changes and stayed on the phone until I was ready to submit my returns

TurboTax did not file my Federal return when first done due to a "glitch" in their program at the time (according to their tech). When he "helped" fix the problem and resubmit my forms, IRS denied it again. I don't know how I'm going to file now.

Very good for entering data. The transfer of data from federal to state had a software glitch. It would not automatically transfer public retirement pension (firefighter) to the state form 4884, I had to manually enter it on the worksheet.

I think the software is great. Having to pay $40 to efile the federal tax return should be free if you purchase the software and register it. At least for one return

slow to update and annoying. I bought the free state version but had to buy addiitional state at $45 .almost what I paid for the whole software, also the constant upselling is annoying too...

I followed the steps as I worked through my tax requirement with very little difficulty. Where I had questions the helps answered them. I am satisfied and the IRS should be also.

Turbotax continues to be hard to install on Macintosh, and there were "loops" throughout the interview process. also did not like the persistent ads for the added services eveywhere.

Not happy about your state filing fees and refund costs. Only used it because my state does not have an self file online option. Think it is excessive.

Doesn't work on windows 10 and pushing to use website. They want to control more of people's information and sell it to the highest bidder. This whole industry should not exist and its sole purpose is to rip people off.

I am a long time user of turbo tax. Was not happy when program would not import last years taxes from turbo tax. The other issue I had was I am not able to print copy of my tax return