Easy to use. Helpful explanations Smooth download. I did my granddaughter's taxes for her using the online TT but found that I like the desktop version better. Both are easy to understand and use.

not happy about the $40.00 refund processing fee. I paid $55.00 for the download to process my taxes and paid to file my state and finally a year that i get a refund and you want $40.00 to process. A ripoff like others do.

I have been using Turbo Tax for several years, this year some of the "walk-though" questions were unclear and there were fewer explanation icons to further explain.

New format was hard to get use to and learn. Might as well look for new software to complete taxes. That and the fee for direct deposit is way too high.

The failure to inform me about the IP PIN requirement when efiling is a huge error. The program should not have allowed my to efile without the IP PIN.

Turbo Tax makes complicated tax process manageable for the average taxpayer. Tax season is complicated and tedious, but Turbo Tax makes the process less excruciating. It's a relief that the annual Springtime task is finally complete.

I am shocked and stunned at the number and amounts of added fees for convenience, such as the $40 charge for direct deposit. I won't be using your services next year.

This is a great tool for doing taxes. I have been using it for many years and prefer the download option. I have not used the expert connection, but I appreciate that it is an option and will consider using it in the future if needed.

been using TT for years and i was self employed .. never had a problem or audit. . Now I'm retired and couldn't do my return without their help filling out the forms for my investment income.

It shouldn't have taken until the end of February to have form 8915F updated so that I could file with a disaster declaration for money taken out of a retirement fund.