Software crashed 4 times during normal data entry. Minor data loss when it crashed. Too much up selling. Was asked too many times to upgrade/addon. Asked and answered multiple times. Explanations not clear at times. Thank goodness for AI tools from 3rd parties.

Everything was OK until end review and submittal. I was stuck in a loop. I continued to get a message stating that my occupation line on Alabama work sheet had too many characters, but it would NOT let me make changes. I tried several different methods but still haven' been able to submit my state taxes yet.

Your program worked great. However, the online version had me confused because I just got a new laptop and wasn't able to add pictures of my driver's license or social security. It also required the IRS pin number which I could not remember. IRS tells you to go to their website but once again I could furnish the pictures they required. I decided to go back to the desk top version and had no problem filling my return.

It was a terrible experience this year! I've used this product for many years and this year was frustrating. First, it wouldn't link with my financial institution to download 1099's then second my file must have gotten corrupted because when I went to edit and file 50% of info was missing and then it was duplicated. Also hated the AI interference with search function.

Having been a Turbo Tax customer since it first came out with the disks, I'm somewhat disappointed that Its Deductible has been eliminated. The guided questions in this edition seem to not be as clear and concise as prior years. I'll still use the Turbo Tax but I hope some of the more user-friendly features return.

After downloading and updating TurboTax, I repeatedly had problems with the software. It kept stating, "Oops we've run into a problem". When completing Federal and Ohio State and Ohio State school income tax forms, TurboTax does not transfer the school district income tax paid from the form W-2 to the school district tax form (requiring the school district tax form to be manually completed). This has been a TurboTax defect for several years.

Overall, the program is logical and easy to follow but in some situations, entering the necessary information is difficult to do. I would suggest that the programmers sit down with CPA's to work through actual representative cases to work out some of the "bugs".

The TurboTax help section was providing answers that were not relative to the questions that I did not asked. This occurred several times and was quite frustrating. I had to call and speak with a Turbo tax advisor to get the correct answers. The program also went blank on me, and I had to restart Turbo tax.

Very bad this the 529 needed more information. The bank information didn't go on the State forms had to go back and go into forms and put in. If I had not checked every line, we would have had to wait months for the refund. I paid a lot of money for this program it should have put it in when I put in the information in the Federal Form. It never asked again to put it in for State.

The process of creating the return documents was very easy; the follow-through was my issue. My initial return was rejected for an IP PIN issue, and the initial directions from TurboTax were not helpful. The software should redirect to the problem, rather than expecting the user to find the forms that need attention themselves. Thankfully, the online tools on the TurboTax website helped me find what I needed, but it took nearly 10 minutes to identify and correct the issue. The software taking me directly to the problem would have saved a lot of aggravation and time