For the third year in a row, both Fed and NC returns were submitted electronically but REJECTED after TurboTax reported that they were error-free. The problem each year has been that the fed return expects information from a Form 1095-A. I don't know why -- we have never received such a form. We do receive a 1095-C. Your questions about receipt of RMD are confusing and misleading, and perhaps inaccurate. They imply or state that the entire RMD was paid 31 December 2025, and that is not correct. Many people also receive RMD's in June, and 31 December is not the payment date for December. Too many questions ask for information that has already been entered.

I am a long time user, so am generally familiar with the program. This year however I experienced some disturbing behavior--the program would hang, or drop down menus wouldn't go away, or I couldn't get back to the program when looking at another window (I'm a Mac user). This was alarming because I was racing to file on time, and was worried that I'd lose work--fortunately I didn't. But I don't recall glitches like this in the past.

To some extent, TurboTax seems to have gone downhill, but that may be due to the emphasis on doing work online (which I won't do). Given the complexity of the tax rules, Turbo Tax does a good job of walking through the items. However, it didn't properly import last year's documents, a review of the paperwork showed I had to go back and clarify something, and filing electronically require shutting down and restarting (unsuggested). Help is now online and not particularly useful.

Problems with this year's TurboTax. Would not load previous year's filings and would not open saved 2025 file that was in process. Had to delete and reinstall. Lost hours trying to make TurboTax function and re-entering the information. VERY FRUSTRATING.

I have used Turbo Tax products for several years. I was disappointed that "It's Deductible" was no longer available. Calculating charitable deductions wasn't as easy or seamless as previous years. Unfortunately, I will have to explore other options for next year.

I have used TurboTax for several years. We have a simple tax situation and it has been easy to use. I find the walk through process easy to understand. I like the explanations that are offered while filling out the forms. I will keep using TurboTax as I am familiar with it and it is easy to use.

This year was disappointing both online and desktop. The system has a major bug that won't allow entry of SSA-1099s. Tech support tried to help with the online version, but no resolution. I purchased the desktop software AND a Windows 11 laptop in order to use it. Very disappointing that TurboTax has stopped supporting Windows 10...I've been using this software for 15+ years and I did not receive any notice of the change. The desktop version suffers from the same bug in regards to SSA-1099s. I was able to find a workaround by going to the forms and manually entering the information. In addition, when I tried to continue the forms this morning, I received an error message, "Somethings wrong. Try going back to previous step" or something similar. I had to close the file and exit the software twice before the error message disappeared. As a long time user of TurboTax, I can usually complete my taxes and file is 60-90 minutes. I wasted 2 hours yesterday online and 90 minutes or so this morning. Features , Interface and guidance remain good overall (with exception of the bugs), otherwise I would have rated the software 2 stars at best. I assume the software is accurate: I guess the IRS will tell us since it is filed. VERY FRUSTRATING AND DISAPPOINTING OVERALL THIS YEAR. I should note that the online software tech support person, Jasmine, was polite and professional.

This was the most glitchiest Turbotax year software I have ever used. I have been a TurboTax customer since the 2000’s. The first time I attempted to download my state forms, my entire computer froze, with the multi colored pinwheel spinning. Eventually, the software dumped my entire Federal return. I had to re-do it. Also, this year culd no read the 2024 tax returns. I had to re-enter all my personal information for 2025. Like I said, Lots of Glitches…..

What i filled out from the previous page, e.g., navigation isn't super intuitive if you haven't used TT before. For example, from the forms, there isn't really a home page or something to quickly return to income, deductions, etc. I knew to click on the easy form icon at the top of the page to find where I wanted to go.

I was able to successfully complete and file my Federal and State returns with TurboTax but it was not easy. I was prompted to correct errors several times but it was very difficult to figure out how and the instructions were not clear or easy to follow. I had to use my best guess about what to do and hope for the best. It took almost six hours to do both returns, almost double the time TurboTax said it would take.