Several updates to the product made it a little more challenging to use this year like adding pop up boxes to ask questions that seemed unnecessary. I did not like that the "It's deductible" chart to find estimated costs for clothing and items donated to charity was taken away. I always used that chart to find costs for my itemized list of items I donate to charity. I also miss the disc used to download the product, which was simple and easy. It is much more challenging to download from the website and then adding product code. I had many problems and had to call customer service for help. The Rep was very patient and helpful in getting the product onto my computer. Too many questions trying to get us to buy add-ons.

Have used TurboTax for years. This has been by far my worst experience with the product.This will be thew las year I use this software. This version was so cumbersome and difficult. They would not stop bugging you about using their "new" online version.

Found this year Turbo Tax software more difficult to use than previous years. Mostly had to use MS 2011 and when I saved my return to come back later, it would not bring up my last entries. It starting over again. Had to dig around to find the correct file.

Turbo Tax should be reported to the attorney general for extorting fees out of customers due to their credit card payment system bug that they have known about for years. The "month of expiration" field only shows months 1-7. Turbo Tax's remedy is to deduct the fee of $25 to efile your state tax return from your federal income tax refund for an additional fee of $40, otherwise you have to file by mail. Filing by mail is not optimal. It is criminal and inexcusable that a software company cannot figure out how to fix this payment processing problem.

I spent $80.00 on software for 2022 only to discover AFTER the purchase that I could not take advantage of the e-filing option. When speaking to a representative I was informed that I paid the $80.00 for the software to do my taxes for me... I already had them done, I just wanted to file them electronically and was willing to pay the money to do so. Needless to say that was a waste of $80.00 and I will no longer be using this software... ever again.

This year there were two areas that I had to go to the forms and input data to fix omissions by the software. Even though the information was requested and given, it was not recorded and thus I had to go in manually and make the notation. This happened with the RMD 1099R. It did not record that all the required distribution had benn made. The other area was it did not give me the option I wanted for the Alabama state tax. I had to go into the forms and select the higher amount.

This was the worst experience of bait and switch. Paid for desktop software, and AFTER paying for it I was told I needed to sign up for an Intuit account and log in before I can use the software I paid in full for. Outrageous! Its not bad enough my private data is shared with Intuit, but they want to scrape more data from me by having me sign up for an account!? Then when I log in, every 5th page is an ad to pay for more services. Then there is an extra charge paid to Intuit to e-file?? Another grift! 0 out of 10 for this software. Shame on you Intuit! Stay away from this terrible company and software.

Maryland Form 502CG applies a 2% surtax to all capital gains if your FAGI exceeds $350 K. While this is correct for full year residents, it is incorrect for part years residents who received all capital gain in a state other than Maryland. The instructions for 502CG state that 502CG should not be filled out at all if the capital gains were not part of the Maryland adjusted gross income. TurboTax Deluxe fills out 502CG as though all capital gains for the year were earned in Maryland, even if none of the capital gains were part of Maryland adjusted gross income. Krystal at TurboTax tried to help me out with this, but my state Congressional Delegate was able to finally figure this out. I had to manually zero out Line 1 in Form 502CG to fix this. TurboTax should have asked a question about how much of the capital gains income occurred while a resident of Maryland, and no such question was asked.

Not that I think every return is exactly then same, it would have been helpful to have been advised that some documentation should be saved where it could be easily accessed for the future. I had to go dig up a tax return from 5yrs ago for information. I still don't know if it was correct. That was 5 yrs ago information. Also, I had to buy a new computer to run this year's software. Windows 10 is still being supported. A totally unnecessary expense I cannot deduct.

The program provides each applicable item for YOUR return. It offers numerous reviews so you can have confidence/continuity. Even though I received 1099s in the mail, I found it convenient to upload from my investment firm which pre-fills all the needed figures. On one page, it kept telling me there was an error. I could not see it. Finally did. Frustrated briefly. Therefore not a 5*. But I liked using TT.