I have used it for years and typically have no issues and get back what I feel that I am due. However this year I needed to include a specific form with my return and when I went through the guided walkthrough instead of asking me additional question to actually determine the correct application of an entry TurboTax just decided that wasn't necessary and claimed the entry was income and didn't offer the form I knew for a fact must be included to exclude the entry as income. Fortunately, since I've used the product for so many years I knew I could access it and fill the form in via the menu and was able to correctly include the entries on the applicable form. If I was unaware of this it could have cause a inaccurate return and financially costly mistake.

I could not import any w-2 forms electronically or manually with images or PDF documents. It was very frustrating. Turbo Tax seems more interested in up selling features than improving and securing the tax returns. Why is there fee to a file the state return? I've using this product for over 10 years and this return was very frustrating.

The tax experts were very helpful although I had one of the questions that did not fully explain what it meant and the experts could not find the problem. I was able to answer the question differently and the income went into pensions instead of other income. Problem solved! Thanks for the help from your team!

Social security benefits that are taxable was miscalculated because of input error. Suggest that you rewrite questions regarding living abroad.

Turbotax allocated my RMD distribution wrong causing a 669 penalty. Had to file 2 amended filing to get it right...I hope

Turbo Tax was awful this year. I think I will use a different software next year. What happened? Used to b good.

turbo tax makes the process of creating my tax return easier by giving helpful information at each section of the return.

Turbo Tax is very user friendly and i did not need the help during the process of preparing my taxes.

Tried to e-file, and as informed, an update is needed. No where can the main menu or update tab be found.

I have been using Turbotax for many years and have always been satisfied with the ease of use and help/instructions when needing more information on a topic.