long time user, but seemed glitchy this year. 2 times when starting it must have errored/stopped without a message. and when purchased Ohio, had to stop and start to get out of a loop where it looked like it had to download the state I already purchased.

i feel it provides me with a good & accurate way to do taxes. I like the idea of downloading documents from my financial institutions. i like that the program guides me through the return. Federal taxes have become very hard to understand and do. it seems to me they used to be easier to file at one time, because at one time I actually sis taxes by hand.

I had to call in for tech support as the app would not load. I did everything the app was telling me to do...I spent at least 3 hours loading, uninstalling, rebooting but to no avail. After an hour on the phone with tech support, it turned out there was an issue with a setting in the Microsoft C++ that I had to toggle. It took an hour on the phone with an excellent, knowledgeable and tenacious technician, but I don't believe I should have had to do that. It was very frustrating and time consuming solution....

TurboTax user for 25 years. Input screens seem to be getting so simple (dumbed down) that they are now confusing as to what data needs to be input. This leads me to question TurboTax's accuracy in calculating the various IRS forms. A first time user may not catch all of the nuances. All of the questions I had with TurboTax caused me to take longer to do the 2025 Fed taxes than expected. Several areas where state ID information is requested in 1099-R section. Texas not listed in selection screen as a choice. 1099-R data input did not place amounts into 1040 form where I expected them. Input was reviewed and found to be correct. Deleted input completely and re-entered information; amounts on 1040 form were then placed where expected. 1099-R RMD screen is very confusing. As a first time taker of RMDs, I have until April 2026 to take my RMDs. I actually took them in Dec 2025. The way the screen appears to be worded, it said I needed to input $0 as my RMD number for 2025. This makes no sense. I called TurboTax, they confirmed this was correct. Not sure what underlying screens or year to year RMD tracking is affected. Screen needs major wording clarification. Also, why is TurboTax updated every time I log in? If software updates change my situation after I've input data or filed my taxes, how is my filing affected? It still updates my 2024 version if I open it!

I have been using turbo tax many years and loved it. This year that turbo tax caused me a lot of problems . I have reached the electric filing and it will not let me file because the zip code of the payer on one of my form 1099-R documents has a zip code that is not compatible with electronic filing. I am now trying to figure out what to do. HELP

Give me an option to use the same bank debit/deposit details (name, routing # and acct. #) from my federal return on my state return. Entering this information twice for each filing is super inefficient and a waste of my time. One additional set of radio buttons; Use the same bank details and Enter different bank details. Not hard. Entering the same information four times is quite annoying. You've already got the double entered values from the federal filing. Just allow me to use it for the state filing.

Having used TurboTax for years, I can say that the program has improved in accuracy, features, and guidance over time. I prefer to do my own taxes and TurboTax allows me to do so rather than paying someone to fill in the forms after I have already had to do all of the legwork. Step-by-step guidance with the option to toggle between forms and the step-by-step is helpful, especially since I now have to go to forms to add supporting documents (I used to be able to do that in step-by-step by right-clicking on the relevant box). Additional help pop-ups are helpful as well.

The interaction between forms was very awkward this year. Much worse than previous over 30 years I have used TurboTax. I spent several hours unnecessary hours on this. Why don't you prefill all forms when same field occurs elsewhere? Would save much time. I had mistyped one number and had to go through three forms before I found the error. This error also prevented Personal Rep on 1040 from filling and check box on another form from being checked.

Tells you can E File 5 I only use 3 and 1 was rejected when I did my last one said I reach my limits of 5 so I guess now they count even the number of rejections. I you try again takes 1 and again counts as 1. Never had happen before i will stay away from Trubo Tax after 20 plus years.

I docked the product because initially I intended to file "online" after years of preparing the returns using the product "using the computer". I found the "online" product to be cumbersome for me. It was difficult for me to follow the "flow" of my entries. I did not feel comfortable using the product in this fashion.