I have been using Turbo Tax for at least the last 15 years and this is the most frustrating experience that I have had in a long while. Unless SIGNIFICANT changes are made to the software, I will NOT be using it again and will NOT recommend it to anyone. Issues: 1) Donation Input - This was ridiculously time consuming, cumbersome and impractical. Last year, there was a dropdown list with recommended values that was extremely helpful. This year's format of documenting EACH INDIVIDUAL ITEM was irritating to no end. It would simply be easier to tell people that you cannot deduct contributions, instead of presenting a format that requires you to jump through so many hoops. Will NEVER use this again. 2) IRA Contributions - The instructions for this were confusing. And I also did not appreciate the attempted upsell to Premier to "maximize my IRA deductions/contributions. I had to go over this section twice before I understood. 3) Payment - Several of the payment pages did not display properly, they did not scroll all the way to the bottom; consequently, I had to figure out a work around to select the "continue"/button to advance to the next page. This was especially worrisome and difficult when I was trying to pay for my state filing. 4) The issue with payment cause another issue: my mouse disappeared on the payment screen(s). Because, I have a touch screen, I was able to work around this, but what if I didn't have a touch screen. Then what? 5) Too much selling and not enough explanation - It seemed that the main focus of the software was to get you to buy another add-on (Audit help/a more expensive version of the software) verses accurate preparation of tax returns. 6) I hated the use of scare tactics to try to entice people to purchase Audit protection...telling people that you might have to pay as much as $2,000 for audit assistance if you wait...shameful. 7) "Walk me through everything" was less helpful than in years past. I found myself continually going "back" to read and re-read...just more work that it needed to be.

We e-filed our Federal return but wanted to mail our state return, however, the software would not let us do both. In order for me to print our state for mailing, I had to go back to File and select Print for mailing for both Federal and State. Then it did give me an option to only print state. The software does show that our Federal was e-filed, so we are good there. A lot of users will not figure out how to do this. We don't owe the state nor do we have a refund, so we didn't want to spend $20 for nothing.

I have been TT user for more than 15 years, always using the Window version on my Desktop computer. I have always highly recommended TT to all of my friends and others. But this year, I am greatly disappointed on two issues: 1. The Hour Glass icon next to an entry on the 1040 used to show the list of items making up the total shown on 1040. But this year, when I did that on line 3a, it would not give the individual entries making up the total shown on this line. 2. My attempt with your support staff was not good. She could not tell me why the number shown is higher than what my 1099-DIV numbers add up to. After much time, she advises me to delete all of my current 1099-DIV forms, add up all of them to a single artificial 1099-DIV and enter the numbers! I rejected that solution. During this process, my screen share froze many times, and I had to go to Task Manager to end the TT process and then restart TT! 2. Finally she transferred me to your experts. I connected with a Darren, TT Expert. We also had trouble in screen sharing - froze many times. But I highly recommend Darren because he was able to help me find the source of the problem. 3. I had lots of problems getting past your very structured & rigid auto phone response system. 4. I also had problem trying to locate the Community Support page to p[ost a question about this issue. In the past this was always so easy!

Hate the fact you stopped support for Windows 10 systems. There's something called extended support for Windows 10. There's no reason TT can't continue to run on Windows 10. Also, why do I have to sign-in to use the Help? Planning to use a different tax software (cheaper) next year.

Not good!!!!! I got an IDN-181-01 reject. Your instructions said I failed to input the IRS assigned PIN for 2025. I went to the IRS website and found it. Your instructions said that when I reopen the file it will identify the problem and direct me to where to fix so I can refile. NOPE!!! It doesn't!! So now I can't find out were it needs to be added.

The first major problem was that the download did not download properly and it took three attempts, The second major problem was that the initial screen on my laptop would not show the full screen, which it finally did the second day I opened turbotax. The third major problem was the instructions were not clear 10% of the time and definitely a complete failure for state pensions paid as a monthly annuity. The fourth major problem was the constant pop-up barrage of the company wanting to download from a limited list of financial institutions each and every time you make any entry. And finally, to add to all of this, when I entered my credit card number and saved it to pay filing fees and audit defense, the expiration date was incorrect so card not accepted. I went back 6 times and tried to put in the correct expiration month and Turbotax would not change the correct month to a 10. I then tried my Visa card and ONLY AFTER ANOTHER 6 ATTEMPTS AT ENTERING THE CORRECT MONTH, DID IT FINALLY WORK. 2025 Turbotax was LOUSY and I may NEVER use again after 20+ years of doing so. You should reimburse users the cost of the product for such defective programming.

Some data from my Federal return was transmitted to my State return in a format that was incompatible with Schedules I need to file (Hawaii Schedule J). I had to override certain amounts to fill in the Schedules correctly.Also, Turbo Tax did not generate the Schedules When it came time to file my State taxes, Turbo Tax did not give me the option to file by mail or give help in assembling the return for mailing. Turbo Tax no longer gives reminders at the end when filing, such as " remember to file an FBAR", etc. I have used Turbo Tax for decades, but I will not use it again!

As with last year (2024), I feel Turbotax has become a platform for revenue streams like tax advice, product upgrades, and audit insurance policies. The product has lost most of its in-program help features as if to steer users to live tax advice. It is easier for me to google the help I seek such as where to find K1 forms than look at the program's kaleidoscope help section on line.

Appeas, you are trying to force users into using your online version of TT. le, etc. I do not like that option as it is expensive for internet expenses and relies on my dish-to-tower-to-satellite-to-cable, internet staying up and available. When the "internet" hicciupps I must reenter current info. Not fun!!!

I got a little frustrated when Turbo Tax kept showing a conversion from a 403b to a traditional IRA as income. I had a friend who is a retired CPA glance at it and he went straight to the return was not showing it as income and I was good to go, but I was a little frustrated that it was showing up as income on the Turbo Tax platform.