Product improvements over last year were all beneficial and improved overall usability. Had a home sale this year, so covered new ground. One input sheet I had questions and had to have 'expert guidance', however I found that I had entered all values and info correctly.

I have been using TurboTax to complete and file my income tax for over three decades. As our income and financial matters became more complex, I have found I can rely on Tubo Tax to be current on changes and provide excellent support. The tools are there to research complex questions.

There seemed to be some improvements this year on the program, making it easier to navigate. Easy to download and begine the program. Program did have some difficulty finding the previous year’s return on my computer to download information from 2024 return. I had to manually load the information for the 2024 return to pull in the information. After that everything was very easy o enter in information.

I wish you would fix the problem with BUTTONS. Not everyone uses a computer with a Large monitor. I use a laptop with a 13 inch screen and am forced to change the display resolution MULTIPLE times in order to continue.This problem has been there for multiple years. Please FIX IT.

The Summary instructions should pick up subtleties for decedent filing - Like Remember to include a death certificate and/or court ordered letter. I recalled seeing these when completing the return and had to LOOK back through the retrurn when preparing the mailing. If I did not recall seeing those, the returns would be rejected and weeks waiting would be wasted.

The software itself is fine, but given how Big Tax (i.e. TurboTax/Intuit) is the reason why taxes are so difficult to begin with, I can't give it higher than a 3. They waited until the very end of the free file I worked on to tell me I made too much in interest then made me get the Deluxe, which doesn't even include state! It's beyond absurd. Even so, I used to be able to print the state return and mail it, but now they won't even let me print the return. Stop being so greedy and at a very, very minimum, include state filing in the already too high price of ~$60.

The printing & saving of the state return was not very easy and required me to jump thru hoops to figure out how to do it since I wanted to mail the state return. you have everything focused on e-filing the state. It needs to get easier or I will need to use other options.

The section on selling a rental was not intuitive and confusing. It can be made simpler by asking a series of pointed interview questions and providing an example. Paying for each state submission was frustrating. There is no longer even a complimentary submission included in the purchase price. At some point AI will become an option for preparing taxes for all but the most complex returns, it would be appreciated if you rewarded customer loyalty by giving long time users complimentary State submissions. Thank you.

Is a good software, easy to use and walks you through everything which is a plus, but needs to be improved for the IP PIN. The product never asks for the dependent IP PIN is a problem we keep having every year and it continuous not to be fixed. In addition, when the taxes rejected the software does not take you to the location to enter the pi so you have to waste time trying to figure out the correct location so the taxes do not get rejected please fix. that will make software better. Is a good software, easy to use but needs to be improved.

Our TurboTax expert, Tamara, was amazing. She persisted even when I could not phrase my question quite the right way. Eventually, she understood the question and helped me enormously. It made my whole day. However, the downloaded TurboTax software was not up to its usual standards. Language & explanations were poor. Could not import old tax returns. Could not address an issue about e-filing a state return. AI is only as good as its programmers. Hoping for better next year